David Griffey
Cedar Hill
Summary
Dynamic Service Manager at Rem Laundry Co, adept at strategic business planning and customer service excellence. Successfully enhanced team performance and resolved customer complaints, fostering strong relationships. Leveraged technical troubleshooting skills to improve service delivery, ensuring adherence to SLAs and driving productivity improvements across departments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Service Manager
Rem Laundry Co
05.2011 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
GED -
Clarksville High
Clarksville, TNSkills
- Strategic business planning
- Productivity monitoring
- Maintenance and repair
- Time management
- Staff supervision
- Technical troubleshooting
- Customer service
- Work Planning and Prioritization
- Team scheduling
- Technical support
Timeline
Service Manager
Rem Laundry Co
05.2011 - Current
GED -
Clarksville High
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