David Messer
Kodak
Overview
36
36
years of professional experience
Work History
Tram Team Lead
Dollywood Theme Park
Pigeon Forge
07.2024 - Current
- Led daily operations for the team, ensuring smooth transportation for guests.
- Trained new staff on safety protocols and operational procedures.
- Coordinated team schedules to optimize coverage during peak visitor times.
- Monitored team performance and provided feedback through safety briefings and performance evaluations.
- Resolved guest complaints on a case-by-case basis.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance through UKG.
- Completed payroll on a week-to-week basis for all employees.
- Facilitated the hiring of new employees through face-to-face and phone interviews.
- Maintained and submitted weekly reports of hours used per day, downtime on trams, through Excel.
- Collaborated with management team to implement new work procedures or policies.
Tram Safety Trainer
Dollywood Operations
Pigeon Forge
05.2023 - 07.2024
- Provided training on trams as conductors and drivers.
- Collaborated with management to ensure compliance with safety regulations and standards.
- Assisted in investigations following incidents that occurred at work.
- Provide leadership in a PIC role.
- Identified areas of risk and developed solutions to reduce potential accidents.
Tram Driver
Dollywood Operations
Pigeon Forge
09.2022 - 04.2023
- Operated and conducted tram vehicles safely through designated routes.
- Assisted passengers in boarding and disembarking the tram.
- Provided excellent customer service during travel experiences.
- Maintained cleanliness of vehicles and surrounding areas regularly.
Air Traffic Controller
Federal Aviation Administration
Memphis
09.1989 - 11.2020
- Coordinated aircraft movements for safe takeoffs and landings.
- Monitored radar displays to track flight paths and altitude changes.
- Communicated with pilots to provide clear instructions and guidance.
- Managed air traffic flow during high-demand periods efficiently.
- Updated flight plans based on real-time conditions and regulations.
- Trained new controllers from entry level to full performance level.
- Provided safe, orderly travel of all aircraft in the area of responsibility.
Education
High School Diploma -
McNeese State University
Lake Charles, LA05-1984
Skills
- Team leadership
- Performance evaluation
- Safety training
- Customer service
- Payroll administration
- Guest complaint resolution
References
References available upon request.
Timeline
Tram Team Lead
Dollywood Theme Park
07.2024 - Current
Tram Safety Trainer
Dollywood Operations
05.2023 - 07.2024
Tram Driver
Dollywood Operations
09.2022 - 04.2023
Air Traffic Controller
Federal Aviation Administration
09.1989 - 11.2020
High School Diploma -
McNeese State University