Overview
Work History
Education
Skills
References
Timeline
Generic

David Messer

Kodak

Overview

36
36
years of professional experience

Work History

Tram Team Lead

Dollywood Theme Park
Pigeon Forge
07.2024 - Current
  • Led daily operations for the team, ensuring smooth transportation for guests.
  • Trained new staff on safety protocols and operational procedures.
  • Coordinated team schedules to optimize coverage during peak visitor times.
  • Monitored team performance and provided feedback through safety briefings and performance evaluations.
  • Resolved guest complaints on a case-by-case basis.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Maintained accurate records of employee attendance through UKG.
  • Completed payroll on a week-to-week basis for all employees.
  • Facilitated the hiring of new employees through face-to-face and phone interviews.
  • Maintained and submitted weekly reports of hours used per day, downtime on trams, through Excel.
  • Collaborated with management team to implement new work procedures or policies.

Tram Safety Trainer

Dollywood Operations
Pigeon Forge
05.2023 - 07.2024
  • Provided training on trams as conductors and drivers.
  • Collaborated with management to ensure compliance with safety regulations and standards.
  • Assisted in investigations following incidents that occurred at work.
  • Provide leadership in a PIC role.
  • Identified areas of risk and developed solutions to reduce potential accidents.

Tram Driver

Dollywood Operations
Pigeon Forge
09.2022 - 04.2023
  • Operated and conducted tram vehicles safely through designated routes.
  • Assisted passengers in boarding and disembarking the tram.
  • Provided excellent customer service during travel experiences.
  • Maintained cleanliness of vehicles and surrounding areas regularly.

Air Traffic Controller

Federal Aviation Administration
Memphis
09.1989 - 11.2020
  • Coordinated aircraft movements for safe takeoffs and landings.
  • Monitored radar displays to track flight paths and altitude changes.
  • Communicated with pilots to provide clear instructions and guidance.
  • Managed air traffic flow during high-demand periods efficiently.
  • Updated flight plans based on real-time conditions and regulations.
  • Trained new controllers from entry level to full performance level.
  • Provided safe, orderly travel of all aircraft in the area of responsibility.

Education

High School Diploma -

McNeese State University
Lake Charles, LA
05-1984

Skills

  • Team leadership
  • Performance evaluation
  • Safety training
  • Customer service
  • Payroll administration
  • Guest complaint resolution

References

References available upon request.

Timeline

Tram Team Lead

Dollywood Theme Park
07.2024 - Current

Tram Safety Trainer

Dollywood Operations
05.2023 - 07.2024

Tram Driver

Dollywood Operations
09.2022 - 04.2023

Air Traffic Controller

Federal Aviation Administration
09.1989 - 11.2020

High School Diploma -

McNeese State University

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David Messer