David Moore
Chattanooga
Summary
Detail-oriented Pharmacy Technician skilled in medication management, crisis intervention, and patient care. Committed to enhancing customer satisfaction through effective communication and team collaboration.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
KVAT Food Stores/ Food City Pharmacy
Chattanooga
07.2024 - Current
- Processed prescriptions accurately and efficiently for customers at Food City Pharmacy.
- Assisted pharmacists with medication dispensing and patient consultations.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Operated pharmacy software for prescription management and record keeping.
- Educated customers on medication use and answered their inquiries effectively.
- Maintained cleanliness in the pharmacy environment to ensure safety standards.
- Collaborated with healthcare professionals to coordinate patient care services.
- Trained new staff on pharmacy procedures and customer service best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Psychiatric Technician
Volunteer Behavioral Health Care Systems
Chattanooga
08.2021 - 06.2024
- Monitored patient behavior and reported changes to the healthcare team.
- Facilitated group therapy sessions promoting communication and coping skills.
- Maintained accurate patient records and ensured confidentiality standards.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Provided crisis intervention to patients experiencing emotional distress.
- Educated patients on mental health resources and coping strategies.
- Supported daily living activities for patients to promote independence.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
Education
Graduate Certificate - Tennessee Real Estate
Tennessee Real Estate Educational Systems
Chattanooga TN09-2025
High School Diploma -
Red Bank High School
Chattanooga, TN05-2017
Skills
- Customer service
- Team collaboration
- Patient care
- Medication management
- Data entry
- Time management
- Crisis intervention
- Technical documentation
- Treatment planning
- Proper labeling
- Resolving customer issues
- Verifying orders
- Processing payments
- Medicare and medicaid process
- HIPAA
- Record preparation
- Pharmacy and customer records management
- Communication skills
- Record keeping
- Behavioral management
- Direct patient care
- De-escalation techniques
- Incident reporting
- Recovery-oriented care
- Therapeutic communication
Timeline
Pharmacy Technician
KVAT Food Stores/ Food City Pharmacy
07.2024 - Current
Psychiatric Technician
Volunteer Behavioral Health Care Systems
08.2021 - 06.2024
Graduate Certificate - Tennessee Real Estate
Tennessee Real Estate Educational Systems
High School Diploma -
Red Bank High School