Davin Taylor
Antioch
Summary
Proven problem solver and adept in data entry, I significantly enhanced customer loyalty at Integrated Resources by resolving complaints with empathy and efficiency. Trained teams, ensuring adherence to safety and financial protocols, and excelled in high-stress situations, showcasing exceptional customer service and critical thinking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Integrated Resources
05.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Money Handler
Food Lion
11.2022 - 03.2024
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
Shift Leader
Sonic
06.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate Of Business Administration - Business Administration
Jctc
Louisville KYOoltewah High School
Ooltewah, TN05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Management
- Training
- Problem solver
Accomplishments
Graduated high school as valedictorian at 17 years old.
Received 8 awards at my high school graduation.
Began attending college at 17.
Signed for my first apartment on my 18th birthday.
Became a spokesperson for the youth at only 18 years old.
Certification
CPR CERTIFICATION , CNA CERTIFICATION
Timeline
Customer Service Representative
Integrated Resources
05.2024 - 02.2025
Money Handler
Food Lion
11.2022 - 03.2024
Shift Leader
Sonic
06.2021 - 08.2022
CPR CERTIFICATION , CNA CERTIFICATION
Associate Of Business Administration - Business Administration
Jctc
Ooltewah High School
Similar Profiles
Monica LopezMonica Lopez
Senior Underwriter at Integrated ResourcesSenior Underwriter at Integrated Resources
La'Nier M. CorbettLa'Nier M. Corbett
Travel Registered Nurse, NICU at Integrated ResourcesTravel Registered Nurse, NICU at Integrated Resources
Francisca IhekaireFrancisca Ihekaire
Project Manager (Contract) at Integrated ResourcesProject Manager (Contract) at Integrated Resources