Davis Wallace
Murfreesboro,TN
Summary
Knowledgeable Inside Sales Specialist. Results-driven sales professional with proven expertise in building client relationships and converting sales. Strong focus on teamwork and adaptability, ensuring seamless collaboration and consistent achievement of targets. Renowned for reliability in fast-paced environments and aligning efforts with organizational goals. Always focused on success with a competitive drive to exceed expectations.
Overview
10
10
years of professional experience
Work History
Customer Solutions Ambassador
FirstBank
08.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
Inside Sales Specialist
AdaptHealth
08.2019 - 08.2024
- Fast paced outbound medical resupply sales
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Focused on converting sales by increasing product knowledge and providing the highest level of customer service.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
Technical Support Representative
Asurion
06.2017 - 01.2018
- Trouble shoot cell phone problems
- Educate customers about their devices
- Communicate clearly and effectively to promote the client
- Maintain exceptional customer satisfaction
Millwork Sales Specialist
Lowe's
05.2016 - 05.2017
- Solicit / Process credit applications
- Design custom doors and windows
- Communicate with vendors regarding lead times and superior product quality
- Maintain professional work environment
Head Cashier
Lowe's
04.2015 - 05.2016
- Supervise cashiers / Loading Associates / Customer Service
- Resolve customer complaints
- Process customer sales
- Solicit / Process credit applications
- Loss prevention program implementation
Inner City Ministry Intern
The DEN Community Center
01.2015 - 12.2015
- Managed diverse teams
- Implemented organizational systems
- Coordinated major events
- Mentored youth
Skills
- Customer Relationship Management
- Objection handling
- Brand Awareness
- CRM proficiency
- Performance Tracking
- Customer Service
- Attention to Detail
- Driven
- Product Knowledge
- New Business Development
Timeline
Customer Solutions Ambassador
FirstBank
08.2024 - Current
Inside Sales Specialist
AdaptHealth
08.2019 - 08.2024
Technical Support Representative
Asurion
06.2017 - 01.2018
Millwork Sales Specialist
Lowe's
05.2016 - 05.2017
Head Cashier
Lowe's
04.2015 - 05.2016
Inner City Ministry Intern
The DEN Community Center
01.2015 - 12.2015
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