Dawn Burr
Vanderbilt Credit Union
Nashville
25
years of professional experience
Results-driven leader with a strong customer service focus and exceptional organizational skills. Focused on enhancing team performance and driving organizational success through positive relationship building. Committed to delivering high-quality results that align with company goals in a collaborative, innovative environment.
Work History
Branch Manager
3 Years 1 Month- Review and resolve daily ACH exceptions, ensuring timely and accurate transaction processing.
- Evaluated and authorized new membership applications to ensure compliance with organizational standards.
- Facilitate processing and authorization of wire and ACH transfers to ensure timely fund transfers.
- Coordinated branch vault buy and sell processes, maintaining compliance with financial regulations and security protocols.
- Oversaw teller operations to ensure effective drawer balancing and adherence to cash audit protocols.
- Investigated and provided solutions for member inquiries related to Zelle online banking and debit card operations.
- Ensured adherence to NCUA regulations and internal policies to maintain operational integrity.
- Engaged with local communities to promote credit union services and enhance member relationships.
- promote products and services to support branch growth
Teller Coordinator
2 Years 6 Months- Ensured accuracy of daily transactions to maintain financial integrity.
- Executed wire transfers and banking tasks to support customer transactions
- Perform account maintenance requests for customers
- Performed audits and generated reports on a monthly and quarterly basis.
- Maintained employee personnel files
Property Manager
5 Years 6 Months- Oversaw the advertising units and negotiated lease terms.
- Perform tenant screenings
- Act as liaison between tenants and property owners
- Collected rent monthly and managed late payment processes to ensure timely cash flow
- Coordinated and managed maintenance schedules to maintain property standards and tenant satisfaction
- Supervise and mentor employees
- Ensured accurate billing and invoicing for client accounts
Teller Supervisor
6 Years 3 Months- Coordinated teller schedules and monitored work performance to ensure optimal service delivery
- Ensured accuracy of daily transaction records
- Performed wire transfers and other banking-related tasks
- Facilitated opening of new customer accounts
- Led interview process for hiring new employees
- Managed documentation for employee personnel records
Teller Supervisor
7 Years 11 Months- Coordinated teller schedules and evaluated work performance to ensure optimal staffing
- Ensured accuracy of daily cash transactions to maintain financial integrity
- Open new customer accounts
- Facilitated opening of new customer accounts to enhance client relationships
- Conducted job interviews for potential new employees
- Maintained up-to-date employee personnel files for compliance
Education
High School Diploma
Skills
Branch operations management
Branch operations
General Ledger Balancing
Time management
Regulatory compliance
Team leadership
Building customer loyalty
Time management
Timeline
Branch Manager
Vanderbilt Credit Union
07.2023 - CurrentRead More
Teller Coordinator
F&M Bank
01.2021 - 07.2023Read More
Property Manager
Volunteer Properties
06.2015 - 12.2020Read More
Teller Supervisor
Cumberland Bank and Trust
03.2009 - 06.2015Read More
Teller Supervisor
US Bank
04.2001 - 03.2009Read More
Nurnburg Germany High School
High School Diploma
Read More