Dawn Hutcherson
Dickson
Summary
Dynamic janitorial professional with a proven track record at SouthernCross Management Group, excelling in client relationship management and service improvement. Skilled in janitorial oversight and team collaboration, I effectively enhanced client satisfaction and streamlined operations, demonstrating strong leadership and attention to detail in all projects.
Working directly with property managers at commercial mix-used developments. Meeting and scheduling vendors.
Overview
24
24
years of professional experience
Work History
Janitorial
TriStar Building Services
Nashville, TN
03.2018 - Current
- Actively participated in continuous learning opportunities to stay up-to-date on industry trends, best practices, and emerging technology relevant to janitorial services.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Reduced janitorial supply expenses by monitoring inventory and reordering supplies when necessary.
- Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
- Promoted a positive work atmosphere within the janitorial team through effective communication and collaboration on tasks.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Enhanced clinic cleanliness by diligently performing daily janitorial tasks such as sweeping, mopping, and disinfecting surfaces.
- Demonstrated versatility in adapting to various janitorial tasks, including occasional outdoor maintenance such as snow removal or leaf cleanup.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
Janitorial Account Manager
SouthernCross Management Group
Nashville, TN
12.2011 - 03.2018
- Developed strong client relationships to enhance customer satisfaction and retention.
- Managed project timelines and deliverables to ensure timely completion of account objectives.
- Collaborated with cross-functional teams to align strategies with client goals and expectations.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Production Supervisor
Owens Corning
Springfield, TN
06.2002 - 10.2006
- Actively participated in continuous learning opportunities to stay up-to-date on industry trends, best practices, and emerging technology relevant to janitorial services.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Reduced janitorial supply expenses by monitoring inventory and reordering supplies when necessary.
- Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
- Promoted a positive work atmosphere within the janitorial team through effective communication and collaboration on tasks.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Enhanced clinic cleanliness by diligently performing daily janitorial tasks such as sweeping, mopping, and disinfecting surfaces.
- Demonstrated versatility in adapting to various janitorial tasks, including occasional outdoor maintenance such as snow removal or leaf cleanup.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
Quality Control Inspector
VF Imagewear
Nashville, TN
10.2006 - 07.2011
Education
High School Diploma -
Greenbrier High
Greenbrier, TN05-1993
Skills
- Janitorial oversight
- Janitorial tasks
- Janitorial services
- Janitorial procedures
- Production Supervisor
Timeline
Janitorial
TriStar Building Services
03.2018 - Current
Janitorial Account Manager
SouthernCross Management Group
12.2011 - 03.2018
Quality Control Inspector
VF Imagewear
10.2006 - 07.2011
Production Supervisor
Owens Corning
06.2002 - 10.2006
High School Diploma -
Greenbrier High