Dawn James
New Tazewell
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
Target
Knoxville, TN
12.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate inventory levels through diligent stock management and restocking procedures.
- Assisted in visual merchandising efforts, ensuring product displays were appealing and aligned with brand standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Telehealth Coordinator
COMPASSUS
Brentwood, TN
08.2022 - 11.2024
- Communicate with patients and families, including answering telephone calls, communicating with our warehouse for equipment needs, and troubleshooting equipment
- Multitasking phone calls, emails, needs of staff and patients
- Utilizing Microsoft office, i.e
- Excel and word
- Promote positive work environment and attitude
- Placing orders for equipment and replacements
- Maintaining organization
- Schedule visits to clinicians
- Entered data, generated reports, and produced tracking documents
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
Clinical Coordinator
Careline Health Group
Jackson, MI
02.2021 - 06.2022
- Answer multi-line telephones, route calls, take messages, and schedule appointments
- Maintain accurate and organized filing systems, calendars, and supplies
- Communicate with patients and families, including answering telephone calls, triaging patient needs and communicating this information to providers in a timely manner
- Receive and review incoming and outgoing information to determine proper action
- Work in a fast-paced environment that requires multitasking abilities
- Maintain patient medical records
- Communicate with staff and supervisors regarding scheduling, medication requests, staff and patients' needs and sending orders to clinical teams
- Utilize Microsoft Office
- Promotes a positive attitude and work environment
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Built strong relationships with patients and families for optimized care satisfaction
DOT Delivery Driver/Courier
FEDERAL EXPRESS
Novi, MI
09.2020 - 02.2021
- Operate company vehicles to provide courteous and efficient delivery and pick up of packages
- Check shipments for conformance to Fed Ex features of service
- Providing excellent customer service
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Loaded truck and properly secured items to prevent damage for deliveries
Life Enrichment Director
AMERICAN HOUSE FREEDOM PLACE ROCHESTER
Rochester, MI
09.2019 - 09.2020
- Create programming for each month based on the Seven Dimensions of Wellness Model and incorporate all 7 experiences (Emotional, Environmental, Intellectual, Occupational, Physical, Social and Spiritual) from the model each day
- Manage and schedule all guest entertainers, speakers and outside vendors, including their communication, pay, setup/teardown, event requirements and event execution
- Prepare monthly newsletter using the current program (Connected Living)
- Lead the Love Is Ageless program ensuring My Life Story Walls are current and all other aspects of the program are being implemented
- Communication with Executive Director, Wellness Director, Wellness Coordinator and Corporate executives daily
- Maintaining organization of programs and storage areas
- Provide the highest quality of customer service to residents, families, vendors and health care workers
- Utilize Microsoft office
- Provided one-on-one programs and activities for residents unable to participate in group settings
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff
- Collaborated closely with residents, using effective communication to better understand favorite activities
- Assessed individual needs of residents regularly to ensure appropriate support was provided in terms of physical, emotional, mental health care services
Clinical Coordinator
GREAT LAKES CARING HOMECARE & HOSPICE
Bingham Farms, MI
06.2016 - 09.2019
- Responsible for answering inquiries promptly, efficiently and disseminating information to clinicians, supervisors, and team
- Establishing and maintaining effective and efficient systems for electronic workflow and communications to ensure the continuity of quality patient care is delivered
- Assisting with daily operations, including coordination and maintaining communication between branch director, clinical supervisors, clinicians and patients or caregivers
- Utilizes Microsoft office, ie, word, excel
- Promotes a positive attitude and work environment
- Performs all duties as assigned by supervisor and director
- Created weekly schedules for nurses, taking into account sick days and vacation time
Classroom Assistant
CHILDREN'S VILLAGE SCHOOL
Waterford, MI
08.2015 - 06.2016
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Supervised students in school related settings
- Conducted demonstrations to teach skills such as dancing, sports, and handicrafts
- Distribute and grade tests and homework
- Enforce administration policies and rules governing students
- Provide extra assistance to students with special needs, such as non-English speaking or those with physical and mental disabilities
- Organize and label materials within the classroom, providing easier access to equipment and materials
- Certified in Crisis Prevention Intervention
- Aided students individually or in small groups, reinforcing material taught by the teacher
Youth Specialist II
OAKLAND COUNTY CHILDREN'S VILLAGE
Waterford, MI
06.2000 - 11.2014
- Member of group treatment team with responsibility for the safety, personal conduct, and care of youths
- Provided leadership and maintained discipline of youths
- Observed and monitored youth behavior and referred acute problems to appropriate counseling staff members
- Conducted inspections, population counts, and security procedures
- Maintained patient/resident records and prepared reports
- Responsible for transportation of groups to recreational activities, medical appointments, family visits, court hearings, work assignments, etc
- Provided first aid and investigated injury or illness complaints to determine the need for medical services
- Observes group members in recreational activities, at mealtime, and personal grooming
- Organize and maintain a safe and secure environment
- Prepares written reports and recommendations, attends inservice training
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities
- Provide the best care, welfare, safety and security
- Certified in Crisis Prevention Intervention and First Aid
Education
Oakland County Community College
Royal Oak06-2011
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Henry Ford Community College
Dearborn06-1997
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Schoolcraft Community College
Livonia06-1994
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Schedule coordination
- Scheduling and calendar management
Timeline
Retail Sales Associate
Target
12.2024 - Current
Telehealth Coordinator
COMPASSUS
08.2022 - 11.2024
Clinical Coordinator
Careline Health Group
02.2021 - 06.2022
DOT Delivery Driver/Courier
FEDERAL EXPRESS
09.2020 - 02.2021
Life Enrichment Director
AMERICAN HOUSE FREEDOM PLACE ROCHESTER
09.2019 - 09.2020
Clinical Coordinator
GREAT LAKES CARING HOMECARE & HOSPICE
06.2016 - 09.2019
Classroom Assistant
CHILDREN'S VILLAGE SCHOOL
08.2015 - 06.2016
Youth Specialist II
OAKLAND COUNTY CHILDREN'S VILLAGE
06.2000 - 11.2014
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Henry Ford Community College
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Schoolcraft Community College
Oakland County Community College