Dawna "Sunny" Angel
Pikeville
Summary
Dynamic and compassionate healthcare professional with extensive experience at Cumberland Medical Center, excelling in case management and emergency care. Demonstrated expertise in critical thinking and team collaboration, significantly improving patient access to services. Proven ability in conflict resolution and care coordination, enhancing patient outcomes and satisfaction. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Cumberland Medical Center
09.2016 - Current
- Engaged with patients to identify barriers to access for necessary services..
- Coordinated referrals for patients to ensure timely access to services.
- Conducted thorough assessments of patients situations, identifying issues, goals, and necessary interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Emergency Room Registered Nurse
Cumberland Medical Center
04.2010 - 09.2016
- Assisted in triaging patients upon arrival, evaluating symptoms to prioritize care based on urgency and medical necessity.
- Provided compassionate support to patients and families during crises, addressing emotional needs while delivering medical care.
- Administered medications through intravenous lines using infusion pumps, ensuring accurate dosage and patient safety.
- Performed and assisted with emergency procedures such as intubation and wound care, providing immediate support to stabilize patients in critical condition.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
Telemetry Registered Nurse
Cumberland Medical Center
06.2004 - 04.2010
- Conducted thorough patient assessments, identifying changes in condition and adjusting care plans accordingly.
- Performed advanced cardiac life support during emergencies, stabilizing patients and coordinating care with emergency response teams.
- Monitored patients' heart rhythms using telemetry equipment, ensuring accurate data collection and timely response to changes.
- Operated infusion pumps to administer medications and fluids, ensuring adherence to prescribed treatment protocols.
Education
Accredited Case Manager - Case Management
American Case Management Association
Little Rock, AR11-2017
Associate of Applied Science - Nursing
Excelsior College
Albany, NY02-2009
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Crossville, TN05-2004
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Care coordination
- Community resources
- Critical thinking
- Referral coordination
- Discharge planning
- Multitasking and organization
- Clear communication
- Team collaboration
- Attention to detail
- Excellent communication
- Multitasking
Certification
Accredited Case Manager- Registered Nurse
2017-Current
Timeline
Case Manager
Cumberland Medical Center
09.2016 - Current
Emergency Room Registered Nurse
Cumberland Medical Center
04.2010 - 09.2016
Telemetry Registered Nurse
Cumberland Medical Center
06.2004 - 04.2010
Accredited Case Manager - Case Management
American Case Management Association
Associate of Applied Science - Nursing
Excelsior College
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
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