Dawson Wooten
Murfreesboro
Summary
Detail-oriented professional with extensive experience in utilities and maintenance. Skilled in operational dependability and teamwork, driving productivity improvements and ensuring customer satisfaction through effective problem resolution and proactive communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Utilities Field Representative
Town Of Smyrna
Smyrna, TN
09.2022 - Current
- Completed paperwork in full, on time, and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Connected with customers to assess satisfaction and resolve service issues.
Water Sewer Maintenance Technician
Town Of Smyrna
Smyrna, TN
09.2022 - Current
- Operated and maintained sewer systems to ensure optimal functionality and compliance with municipal standards.
- Implemented preventive maintenance protocols to enhance system performance and reliability.
- Conducted regular inspections of sewer lines to identify blockages and necessary repairs.
- Collaborated with team members to execute emergency repairs and minimize service disruptions.
- Developed work plans for routine maintenance activities, optimizing resource allocation and workflow efficiency.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Improved sewer performance by cleaning and clearing debris from lines using specialized tools and equipment.
- Ensured safe working conditions for team members with adherence to safety protocols and proper use of equipment.
- Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
- Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
- Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Owner and Maintenance Specialist
Wooten's Handy Service
Smyrna, TN
04.2019 - 09.2022
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed client relationships through effective communication and personalized service.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Delivery Driver
Metro Air Services
Nashville, TN
03.2014 - 04.2019
- Navigated delivery routes efficiently, ensuring timely arrival of packages and customer satisfaction.
- Operated various delivery vehicles, maintaining compliance with safety regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle readiness and adherence to maintenance protocols.
- Managed customer interactions professionally, addressing concerns and fostering positive relationships.
- Collaborated with dispatch teams to optimize delivery schedules and improve operational efficiency.
- Trained new drivers on route navigation, safety procedures, and company standards for service excellence.
- Implemented best practices for loading and unloading cargo, minimizing damage during transit.
- Streamlined documentation processes for deliveries, enhancing accuracy in record-keeping and tracking systems.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage during deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Pipe Layer
Civil Constructors
Franklin, TN
07.2007 - 08.2014
- Operated heavy machinery for trenching and pipe installation, ensuring compliance with safety standards.
- Collaborated with team members to complete pipeline projects efficiently and effectively.
- Conducted site assessments to determine optimal pipe layout and installation methods.
- Trained junior workers on proper techniques for pipe laying and equipment usage.
- Implemented quality control measures to enhance pipeline integrity and reduce rework.
- Coordinated workflow among crew members to maximize productivity on job sites.
- Monitored material inventory to ensure timely procurement of pipes and fittings.
- Resolved on-site challenges proactively, minimizing delays in project timelines.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
- Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
- Observed all safety measures and company equipment policies to prevent job site accidents.
- Improved project efficiency by accurately measuring, cutting, and joining pipes for various construction projects.
- Maximized team performance by providing mentorship and guidance to less experienced crew members, fostering a culture of learning and growth.
- Increased overall project quality by performing thorough inspections of installed pipes to detect leaks or defects.
Education
High School Diploma -
Smyrna High School
Smyrna05-2007
Skills
- Route optimization
- Route coordination
- Technical troubleshooting
- Client engagement
- Customer interaction
- Customer satisfaction
- Attention to detail
- Operational dependability
- Analytical thinking
- Time management
- Teamwork and collaboration
Certification
CDL Class B Driver
Timeline
Utilities Field Representative
Town Of Smyrna
09.2022 - Current
Water Sewer Maintenance Technician
Town Of Smyrna
09.2022 - Current
Owner and Maintenance Specialist
Wooten's Handy Service
04.2019 - 09.2022
Delivery Driver
Metro Air Services
03.2014 - 04.2019
Pipe Layer
Civil Constructors
07.2007 - 08.2014
High School Diploma -
Smyrna High School