Dawssen Hajjeji
Expert in multi unit operations
Tunisia
Summary
Detail-oriented Catering Assistant dedicated to providing outstanding dining experiences. Twice awarded 'Employee of the Month' for superior customer service and effective team collaboration. Demonstrates strong problem-solving abilities and compliance with health regulations, ensuring a clean and organized environment that enhances guest satisfaction.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Steakhouse server
CARNIVAL CRUISE LINE
Miami
04.2023 - Current
- Educated guests on menu items and drink pairings to enhance dining experience and promote menu offerings.
- Resolved guest inquiries and minor issues promptly to ensure satisfaction and smooth service.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Served drinks and cocktails to guests at the bar, ensuring timely service and customer satisfaction, maintained clean workspaces, and prepared tables by arranging cutlery, napkins, and glassware to enhance guest experience.
- Cleaned and organized bar area to ensure a hygienic environment for guests and staff. Organization of dining areas and utensils.
- Ensured compliance with health and safety regulations during service operations.
HEAD WAITER
CLUB MED 2
france
07.2022 - 12.2022
- Managed dining room operations and ensured excellent guest experiences.
- Assisted guests with menu selections and special dietary requests.
- Trained new waitstaff on service standards and menu knowledge.
- Led team meetings to discuss daily goals and service improvements.
- Oversaw table settings and maintained cleanliness in the dining area.
Supervisor restaurant
LE ROYALE Méridien DOHA
Doha
03.2022 - 07.2022
- Oversaw restaurant operations, ensuring compliance with health and safety regulations, trained and supervised staff, and addressed customer complaints to enhance service quality.
- Supervised front desk operations and ensured exceptional guest service standards.
- Trained staff on hotel policies and customer service best practices.
- Coordinated housekeeping schedules to maintain cleanliness throughout the property.
Supervisor restaurant
FOURSEASONS HOTEL
01.2019 - 02.2022
- Delivered attentive wait service to ensure customer satisfaction and repeat business.
- Took customer orders and delivered food and beverages, ensuring timely service and dining satisfaction.
- Make menu recommendations, answer questions and share additional information with restaurant patrons.
- Supported operations across dining outlets, including room service, banquets, and two signature restaurants, enhancing overall guest experience.
Waiter
GOLF SOUKRA CARTHAGE
07.2018 - 11.2018
- Efficiently cleared all items from tables after guests finished dining to prepare for the next guests.
- Arranged tables according to restaurant standards by setting up plates, glasses, and utensils for incoming guests.
- Supported servers and hosts by promptly removing dirty glassware, silverware, and plates to maintain a clean dining environment.
INTERN
MOVINPICK hotel tunis
01.2018 - 04.2018
- Gained foundational experience in hospitality while balancing studies and work commitments.
- Facilitated smooth guest experiences by efficiently managing check-in and check-out procedures.
- Coordinated room service orders and ensured timely delivery to guests.
- Organized cleaning supplies and equipment to support housekeeping staff in maintaining high standards of cleanliness.
Education
Management -
Institute of Advanced Tourism Studies
Tunisia06-2020
Baccalaureate -
bèja, Tunisia10-2017
Skills
- Customer relationship management
- Ability to accept criticism and work well under pressure
- Health compliance
- Excellent verbal communication skills
- Desire to help people
- Point of sale system
- Social perceptiveness
- Problem-solving
- Positive language
- Alcoholic beverage regulation
- Food safety
- Conflict resolution
- Team leadership
- Time management
- Attention to detail
- Problem solving
- Staff training
- Guest relation
Certification
- Employee of the month, FOURSEASONS HOTEL, 06/2020
- Leadership honor, LE ROYAL Méridien DOHA, 08/2022
Languages
- Arabic
- English
- French
Personal Information
- Date of Birth: 06/05/99
- Gender: Male
- Nationality: Tunisian
- Marital Status: Single
- Place of Birth: Tunisia
Hobbies and Interests
- Bowling
- Traveling
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Arabic
Native
Native
Timeline
Steakhouse server
CARNIVAL CRUISE LINE
04.2023 - Current
HEAD WAITER
CLUB MED 2
07.2022 - 12.2022
Supervisor restaurant
LE ROYALE Méridien DOHA
03.2022 - 07.2022
Supervisor restaurant
FOURSEASONS HOTEL
01.2019 - 02.2022
Waiter
GOLF SOUKRA CARTHAGE
07.2018 - 11.2018
INTERN
MOVINPICK hotel tunis
01.2018 - 04.2018
Management -
Institute of Advanced Tourism Studies