Dayna Moore
Memphis
Summary
Dynamic professional with extensive experience at Elvis Presley Enterprises, excelling in customer service and communication coordination. Proven ability to enhance operational efficiency and ensure security compliance. Skilled in document management and appointment scheduling, consistently delivering exceptional guest experiences while maintaining attention to detail in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gate Agent
Interstate Drop Yard
Memphis
12.2023 - 12.2024
- Checked passenger identification and boarding passes at the gate.
- Monitored access points to ensure security and safety protocols were followed.
- Coordinated visitor check-ins and badge issuance for authorized personnel.
- Managed communication between departments to facilitate smooth operations.
- Conducted routine inspections of premises to identify potential security risks.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors, assessed needs and directed to appropriate personnel.
Non CDL Driver
ABM Industries
Memphis
10.2022 - 12.2023
- Operated non-CDL vehicles for timely deliveries across designated routes.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Loaded and unloaded cargo, ensuring careful handling of materials.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with dispatchers and customers regarding delivery status.
- Adhered to traffic laws and company policies during all driving activities.
- Assisted in training new drivers on safety protocols and operational procedures.
- Monitored fuel levels, oil levels, and tire pressure for optimal performance.
- Regularly communicated with dispatchers via two-way radio or other devices.
Front Desk Agent
Elvis Presley Enterprises
Memphis
08.2021 - 10.2022
- Greeted guests and managed check-in and check-out processes efficiently.
- Answered phone calls and responded to guest inquiries promptly.
- Maintained cleanliness and organization of front desk area daily.
- Handled reservations using hotel management software effectively.
- Provided information on local attractions and hotel services to guests.
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Provided excellent customer service while upholding company policies.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
Food Service Associate
Elvis Presley Enterprises
Memphis
03.2018 - 08.2021
- Prepared food items following safety and sanitation guidelines.
- Operated kitchen equipment and tools efficiently during meal preparation.
- Assisted customers with menu selections and special dietary requirements.
- Maintained cleanliness of workstations, dining areas, and kitchen supplies.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Stocked inventory and organized food supplies for easy access during shifts.
- Handled cash transactions accurately at the point of sale system.
- Followed recipes to create consistent food presentations and flavors.
- Restocked napkins, plates and silverware as well as beverages and condiments.
- Followed all health department standards for sanitation and hygiene.
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Responded to visitor questions and concerns with friendly, knowledgeable service.
Front End Cashier
Dairy Queen Grill & Chill
Southaven
08.2017 - 03.2018
- Operated cash register to process customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions accurately during shifts.
- Maintained cleanliness and organization of the checkout area at all times.
- Collaborated with team members to ensure smooth store operations daily.
- Restocked merchandise on shelves to maintain product availability for customers.
Education
High School Diploma -
Fairley High School
Memphis, TN05-2017
Some College (No Degree) - Cosmetology
Caviar Beauty Institute
Memphis, TNSkills
- Passenger screening
- Security compliance
- Communication coordination
- Document management
- Appointment scheduling
- Customer service
- Attention to detail
- Active listening
Accomplishments
- Honor's Society
Certification
- ABC certification
- Armed Security
Languages
English
Professional
Timeline
Gate Agent
Interstate Drop Yard
12.2023 - 12.2024
Non CDL Driver
ABM Industries
10.2022 - 12.2023
Front Desk Agent
Elvis Presley Enterprises
08.2021 - 10.2022
Food Service Associate
Elvis Presley Enterprises
03.2018 - 08.2021
Front End Cashier
Dairy Queen Grill & Chill
08.2017 - 03.2018
High School Diploma -
Fairley High School
Some College (No Degree) - Cosmetology
Caviar Beauty Institute