Dayna Wray
Martin
Summary
Healthcare professional prepared for roles requiring high standards and impactful results. Extensive experience in optimizing health information systems and ensuring regulatory compliance. Known for effective team collaboration and adaptability to changing needs. Proficient in data management, project leadership, and problem-solving.
Overview
2025
2025
years of professional experience
Work History
Coordinator-Centralized Scheduling
Baptist Memorial Hospital
- Responsible for scheduling and coordinating patient appointments for radiological exams.
- Liaison between radiologist, technicians, and other healthcare professionals to communicate patient needs and exam results.
- Overseas radiation badge monitoring program ensuring timely rotation and safety in the occupational setting.
- Ensures that all medical imaging requests are fulfilled in accordance with HIPAA regulations and other applicable laws.
- Hand hygiene monitoring, reporting monthly compliance.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitoring inventory levels and ordered additional supplies as needed.
Clinical Functions Advisor
Level Touch LLC.
02.2024 - 04.2024
- Functioned as a Subject Matter Expert (SME) for training physicians, clinical staff, and support staff at MTFs on MHS GENESIS functions and workflows.
- Delivered workflow-based, role-based, and process-based EHR training using classroom, Over-the-Shoulder (OTS), web-based/virtual classroom, eLearning, and hands-on training methods.
- Prepared training reports, collect course evaluation feedback, and input training data in the training management repository.
- Worked with site leadership to identify and train super users/peer experts and clinical leaders to create a knowledgeable staff familiar with the MTF processes.
- Collaborated with stakeholders at MTFs to improve and expand end user adoption of new and existing MHS GENESIS workflows based on specific user roles and patient care processes.
- Provided training and change management support to end users on updates and changes to EHR functions and/or workflows.
- Provided post go-live optimization and sustainment support by establishing training plans for train-the-trainer training, super user training, and end user training activities.
- Assisted end users in troubleshooting issues, identifying training opportunities, and submitting trouble tickets via MHS Service Help Desk as appropriate.
- Maintained a strong clinical knowledge of healthcare trends, policy, regulatory, and compliance issues.
- Evaluated effectiveness of training programs and used relevant evaluation data to revise and/or recommend changes in instructional objectives and methods.
- Assisted with onboarding other trainers on-site and within the region/market and across the enterprise as directed.
- Documented lessons learned following training events and site visits to include observations, post training event surveys, and client feedback.
- Performed other administrative responsibilities as assigned.
Pediatric Department Manager
United States Air Force, USAF
10.2022 - 02.2024
- Led daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance employee skills and productivity.
- Conducted performance evaluations, providing constructive feedback and identifying development needs.
- Executed scheduling and staffing decisions, maintaining adequate coverage for operational demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Managed departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
Unit Deployment Manager
United States Air Force, USAF
08.2016 - 10.2022
- Enhanced unit readiness by efficiently managing deployment schedules and coordinating training exercises.
- Collaborated with upper management to develop guidelines for future deployments, resulting in smoother operations.
- Optimized resource allocation by tracking available assets and ensuring proper distribution for each deployment.
- Ensured compliance with all regulations and directives by maintaining accurate records of personnel qualifications and certifications.
- Improved decision-making capabilities by providing detailed reports to leadership on current unit readiness levels and potential areas for improvement.
- Established strong relationships with external agencies like customs officials, facilitating a smoother clearance process for deploying units passing through international borders.
- Mentored junior staff in unit deployment management procedures, fostering a culture of continuous learning and improvement within the team.
- Conducted regular reviews of existing policies and procedures to identify and address areas requiring refinement or updating, ensuring continued alignment with evolving organizational needs.
- Handled administrative requirements, maintained records and submitted operational reports.
Tricare Operations & Patient Admin Manager
United States Air Force, USAF
08.2013 - 08.2015
- Improved patient satisfaction by efficiently managing medical records and maintaining confidentiality.
- Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Ensured strict adherence to policies, procedures, and data security standards such as HIPAA
- Directly oversaw and resolved issues related to patient related to patient records, travel entitlements, and medical benefits, ensuring a high quality service.
Education
Hospital Administration
Mississippi Gulf Coast Community College
Associate of Applied Science - Health Information Technology
DeVry University
Lisle, IL05-2026
Skills
- Medical Terminology Expertise
- Interpersonal Skills Development
- Multitasking Capabilities
- HIPAA Compliance Understanding
- Electronic Health Records Familiarity
- Medical Records Management
- Professionalism and Discretion
- Attention to Detail
- Communication Competence
- Problem Solving Aptitude
- Decision Making Abilities
- Adaptability and Flexibility
- Empathy and Compassion
- Critical Thinking Capacity
- Customer Service Excellence
Timeline
Clinical Functions Advisor
Level Touch LLC.
02.2024 - 04.2024
Pediatric Department Manager
United States Air Force, USAF
10.2022 - 02.2024
Unit Deployment Manager
United States Air Force, USAF
08.2016 - 10.2022
Tricare Operations & Patient Admin Manager
United States Air Force, USAF
08.2013 - 08.2015
Coordinator-Centralized Scheduling
Baptist Memorial Hospital
Hospital Administration
Mississippi Gulf Coast Community College
Associate of Applied Science - Health Information Technology
DeVry University