Deadrick D. Wright
Cordova
Summary
Security operations dispatcher with proven expertise in incident management and communication, enhancing safety and operational efficiency. Skilled in monitoring CCTV and emergency systems, ensuring rapid response to incidents. Maintains detailed logs for accountability and organizational transparency.
Overview
29
29
years of professional experience
Work History
Security Operations Dispatcher
Memphis Light Gas & Water
07.2019 - Current
- Maintain detailed logs of patrol officers in the field to enhance operational efficiency and ensure accurate record keeping.
- Proactively report all incidents, accidents and medical emergencies to law enforcement, swiftly initiating necessary actions to address each situation effectively.
- Simultaneously monitor the entire facility using CCTV while performing dispatch duties.
- Monitor systems for fire, intrusions and duress alarms, promptly responding to any alarm as required.
- Prepare comprehensive reports and communications for senior management.
- Address and resolve customers complaints empathically and professionally as it relates to the department.
- Operate a multiple-line phone console, routing calls to the appropriate department or individual ensuring efficient communication within the organization.
- Proficiency in utilizing office appliances such as photocopiers, printers, and computers for word processing and spreadsheet creation, streamlining administrative tasks.
TDOT TMC Manager
State of Tennessee/TDOT
Memphis
10.2017 - Current
- Supervised staff supervisors to enhance team performance and operational efficiency.
- Monitored highway traffic conditions, maintaining detailed logs of incidents and alerts.
- Operated multiple phone lines to ensure effective communication during emergencies.
- Coordinated notifications about traffic hazards, incidents, construction, and events.
- Coached and developed staff through training programs to build skills and knowledge.
- Organized and prioritized tasks for efficient workflow management.
- Scheduled time off, conducted interviews, and approved requisitions and leave requests.
- Dispatched highway response trucks to emergency situations based on monitored alerts.
TMC Supervisor I
State of Tennessee/TDOT
08.2008 - 10.2017
- Monitor cctv’s.
- Dispatch HWY Response trucks to emergency situations, prepare detour situations.
- Supervise shift operations.
- Monitor highway traffic conditions.
- Notify the public of traffic incidents, hazards, construction, and special events.
Highway Response Operator 2
State of Tennessee/TDOT
06.2006 - 08.2008
- Respond to emergency situations on the interstate.
- Perform routine maintenance on assigned vehicle.
- Conduct uniformed patrol on the interstate in a specially equipped vehicle to eliminate and/or minimize unnecessary traffic congestion.
Police Officer
City of Memphis
02.1998 - 03.2004
- Report writing.
- Investigate crimes.
- Make critical decisions and make arrests.
- Write citations.
- Enforce laws.
- Monitor traffic and cctv’s.
- Protect and serve the citizens of the City of Memphis.
- Traffic control and re-route traffic.
- Bike officer.
- Managed 911 dispatch calls efficiently.
Route Salesman
Coca Cola Bottling Company
07.1997 - 02.1999
- Maintained stock quota across multiple businesses to ensure product availability.
- Updated inventory by removing outdated items, enhancing stock relevance.
- Ensure quality merchandise is provided at each store.
Education
A.A.S. - Criminal Justice
State Technical Institute
Memphis, TN05-2000
Electronics
State Technical Institute
Memphis, TN05-1993
Skills
- Dispatch operations and incident coordination
- Surveillance and alarm management
- Emergency response planning
- Report writing and communication protocols
Timeline
Security Operations Dispatcher
Memphis Light Gas & Water
07.2019 - Current
TDOT TMC Manager
State of Tennessee/TDOT
10.2017 - Current
TMC Supervisor I
State of Tennessee/TDOT
08.2008 - 10.2017
Highway Response Operator 2
State of Tennessee/TDOT
06.2006 - 08.2008
Police Officer
City of Memphis
02.1998 - 03.2004
Route Salesman
Coca Cola Bottling Company
07.1997 - 02.1999
A.A.S. - Criminal Justice
State Technical Institute
Electronics
State Technical Institute