Deana Ingle

• Trained and mentored staff on best practices in operations management.
• Ensured compliance with regulatory standards through diligent oversight and reporting procedures.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.

• Pediatric Clinic Coordinator,answer phones, schedule appts, verify insurance, providing direct supervision for 2 nurses, 1 receptionist and 2 physicians, fills in for other staff when needed, pay bills pertaining to office in a timely manner, emails staffs on-call and Pto, log physicians days off, train staff on any new procedures, ongoing staff development and continuing education to employees.
• Communicated with patients,make sure demographics are up to date and ensuring that medical information was kept private.
• Maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

As a Front Team Lead I assist with day to day task to run an efficient front end. I distribute monies to associates throughout the store. I print and balance overnight transactions and make deposits for the bank. I run the long and short report and investigate shortages and overages. Assisted store manager in meeting standards for customer service and quality. Eased team transitions and new employee orientation through effective training and development. Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Managed multiple tasks and met time-sensitive deadlines.
• Answered and quickly redirected large volume of calls on central system.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients and updated client records.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Provided weekly schedules for front end associates.
• Worked with personnel with orientation for new hires.
• Performed Payroll duties every other weekend.