Deandra Haikey
Clarksville
Summary
Accomplished Assistant Community Manager at Winn Companies, adept in property management and customer service. Enhanced tenant satisfaction by resolving issues promptly and maintaining open communication. Proficient in Yardi software and skilled in problem-solving, I effectively managed records and trained staff, contributing to a 20% increase in resident satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Winn Companies
04.2023 - Current
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Provided leadership, guidance and support to staff members.
- Audit move in and move out folders for accuracy.
- Audit Leases and Lease renewals.
- Conducted home visits with Community Manger to address residents concerns.
- Manage and assign all appointments and task for calendar.
Resident Services Coordinator
Winn Companies
05.2021 - 04.2023
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions.
- Provided great customer service to residents by answering all questions via phone and in person.
- Prepared Leases and Lease Renewals.
- Conducted move ins and move outs.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Trained new hires as the lead RSC.
- Conducted Community standards to keep the community looking great.
Education
General Studies
Salina High School
Salina05-1997
Skills
- Property management
- Payment processing
- Records and database administration
- Website management
- Yardi software proficiency
- Daily operations management
- Staff training
- Customer service
- Problem-solving
- Time management
Timeline
Assistant Community Manager
Winn Companies
04.2023 - Current
Resident Services Coordinator
Winn Companies
05.2021 - 04.2023
General Studies
Salina High School
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