DEARIES JONES
Morristown
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Morristown Ford
06.2025 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Advise customers on necessary repairs/services
- Monitor repair progress and keep customers informed
- Upsell products and services
- Investigated and resolved customer inquiries and complaints quickly.
Team Leader
JLG
05.2022 - 06.2025
- Successfully trained new employees in safety protocols and job duties.
- Evaluated work methods periodically for potential improvements in the quality of products or services produced.
- Demonstrated ability to motivate team members and ensure productivity goals are met.
- Prioritized tasks based on importance and urgency in order to meet deadlines.
- Maintained accurate records for production output, quality assurance, and employee performance.
- Drove trucks and forklifts to transport products to designated facility areas.
Foreman
AFS Groundswork
01.2021 - 04.2022
- Utilized advanced tools and equipment to complete project tasks.
- Reviewed plans, drawings, blueprints and specifications prior to commencement of worksite operations.
- Supervised and coordinated the daily activities of construction personnel to ensure work was completed on schedule and within budget.
- Performed crawl space maintenance tasks including cleaning, sealing, and repairing.
- Demonstrated strong problem solving skills when faced with unexpected conditions during installation projects.
- Installed weather-stripping, glazing and caulking to reduce energy losses.
Auto Service Technician
Express Lane Oil
06.2019 - 12.2020
- Performed routine maintenance and repairs on a wide variety of vehicles, including brakes, transmissions, and engines.
- Diagnosed vehicle malfunctions by utilizing computerized scanners and other testing equipment.
- Maintained accurate records of all work performed using computer software programs.
- Resolved customer concerns promptly and professionally while providing excellent customer service.
Production Worker
Clayton Homes
08.2017 - 05.2019
- Maintained a clean and safe work environment, adhering to safety protocols.
- Performed quality checks on products to ensure adherence to standards.
- Utilized blueprints and schematics to accurately assemble products.
- Followed detailed work instructions accurately to ensure quality products were produced according to specified standards.
- Collaborated effectively with other members of the team to complete projects efficiently.
Education
Diploma - Education
Jefferson County High School
05.2014
Skills
- Team management
- Employee training
- Troubleshooting
- Interpersonal Skills
- Organized
- Adaptability
- Discipline
- Attention to detail
- Bill preparation
Timeline
Service Advisor
Morristown Ford
06.2025 - Current
Team Leader
JLG
05.2022 - 06.2025
Foreman
AFS Groundswork
01.2021 - 04.2022
Auto Service Technician
Express Lane Oil
06.2019 - 12.2020
Production Worker
Clayton Homes
08.2017 - 05.2019
Diploma - Education
Jefferson County High School