Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEARIES JONES

Morristown

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience

Work History

Service Advisor

Morristown Ford
06.2025 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Advise customers on necessary repairs/services
  • Monitor repair progress and keep customers informed
  • Upsell products and services
  • Investigated and resolved customer inquiries and complaints quickly.

Team Leader

JLG
05.2022 - 06.2025
  • Successfully trained new employees in safety protocols and job duties.
  • Evaluated work methods periodically for potential improvements in the quality of products or services produced.
  • Demonstrated ability to motivate team members and ensure productivity goals are met.
  • Prioritized tasks based on importance and urgency in order to meet deadlines.
  • Maintained accurate records for production output, quality assurance, and employee performance.
  • Drove trucks and forklifts to transport products to designated facility areas.

Foreman

AFS Groundswork
01.2021 - 04.2022
  • Utilized advanced tools and equipment to complete project tasks.
  • Reviewed plans, drawings, blueprints and specifications prior to commencement of worksite operations.
  • Supervised and coordinated the daily activities of construction personnel to ensure work was completed on schedule and within budget.
  • Performed crawl space maintenance tasks including cleaning, sealing, and repairing.
  • Demonstrated strong problem solving skills when faced with unexpected conditions during installation projects.
  • Installed weather-stripping, glazing and caulking to reduce energy losses.

Auto Service Technician

Express Lane Oil
06.2019 - 12.2020
  • Performed routine maintenance and repairs on a wide variety of vehicles, including brakes, transmissions, and engines.
  • Diagnosed vehicle malfunctions by utilizing computerized scanners and other testing equipment.
  • Maintained accurate records of all work performed using computer software programs.
  • Resolved customer concerns promptly and professionally while providing excellent customer service.

Production Worker

Clayton Homes
08.2017 - 05.2019
  • Maintained a clean and safe work environment, adhering to safety protocols.
  • Performed quality checks on products to ensure adherence to standards.
  • Utilized blueprints and schematics to accurately assemble products.
  • Followed detailed work instructions accurately to ensure quality products were produced according to specified standards.
  • Collaborated effectively with other members of the team to complete projects efficiently.

Education

Diploma - Education

Jefferson County High School
05.2014

Skills

  • Team management
  • Employee training
  • Troubleshooting
  • Interpersonal Skills
  • Organized
  • Adaptability
  • Discipline
  • Attention to detail
  • Bill preparation

Timeline

Service Advisor

Morristown Ford
06.2025 - Current

Team Leader

JLG
05.2022 - 06.2025

Foreman

AFS Groundswork
01.2021 - 04.2022

Auto Service Technician

Express Lane Oil
06.2019 - 12.2020

Production Worker

Clayton Homes
08.2017 - 05.2019

Diploma - Education

Jefferson County High School
DEARIES JONES