Debbie O’Brien
Cordova
Summary
Self-motivated and detail-oriented individual with a background of over 40 years in administration, development, claims, reporting, research, general bookkeeping, and risk management at the Chairman of the Board, Vice President, and senior management levels.
Overview
9
9
years of professional experience
Work History
Corporate ID Department
Federal Express
08.2022 - 05.2023
- Processed ID Badges for most employees with Federal Express in a timely manner
- This was a contract position, and I completed this project
Administrative Assistant
Hilton
05.2015 - 10.2020
- Company Overview: Development
- Administrative support to Senior Director of Development and the Vice President/Managing Director of the Southeast Region and to other regions as requested
- Excellent time management, organizational, and communication (verbal and written) skills
- Facilitates the processing of 70 to 80 new development/conversion applications for the Southeast and Northwest Development
- Aided staff in the preparation of all documents needed to process franchise and management contract applications and approvals
- Professionalism and confidentiality are practiced in all correspondence related to financial and personal information of applicants in a confidential manner
- Designates facility numbers for all franchise and management contract applications for the Southeast Region and others as needed
- Utilizes Salesforce and ArcGIS Mapping Program by creating Radius Area of Brands (RAB) maps for presentations
- Composes memorandums and business correspondence for distribution ensuring the accuracy of all documents provided
- Establishes and maintains departmental correspondence
- Creates and updates the Portfolio of Brands (POB) for Hilton Brands Site Maps to be included in the Franchise Committee Packet
- Develops spreadsheets and databases for status updates on franchise and management contract applications in GA, NC, and SC
- Monitors incoming emails, prioritizing issues and responding to any requests possible
- Responsible for the coordination and support of the team/department as needed in processing new deals
- Kept communication open with Design & Construction for all updates regarding new developments, conversion, and all renovation projects
- Liaison between development and corporate department
- Works independently or with a team on special and/or recurring department projects
- Development
Executive Assistant
FedEx Supply Chain
09.2014 - 01.2015
- Coordinates and maintains executive appointment schedules by planning and scheduling meetings, conference calls, travel, etc
- Conserve executives’ time with being 'one step ahead' by reading, drafting letters and documents, handling emails, collecting, and analyzing information and initiating communications
- Schedule and facilitates job interviews for VP
- Prepares expense reports for executives, develop filing system for corporate documents, reports, and records
- Maintain files and updates calendar contacts
- Prepares letters, memos, presentations, and other reports
- Order supplies and services needed for department
- Handling confidential information and screen all calls
- Prepares agendas and planned for meetings
- Perform general office duties as assigned
Executive Administrative Assistant
Fred’s, Inc.
Memphis
Risk Management Coordinator
Davidson Hotels & Resorts
Memphis
- Speaker and coordinator for Seminars for company managed and owned hotels, etc
Claims Coordinator
Kemmons Wilson Insurance
Memphis
- Processed all claims for company
Insurance Coordinator/Executive Assistant
Hilton Hotel Corporation
Memphis
Education
Risk Management Courses - Loss Control, Claims Management & Best Practices
01.2011
Writing & English -
University of Memphis
Memphis, TN01.1998
High School Diploma -
Immaculate Conception
Memphis, TN05-1973
Skills
- Senior Management support
- MSOffice – Advanced
- Create Databases
- Reports
- Spreadsheets Proficient
- Customer Service Skills
- Claim Forms
- Bond experience
- Work in Fast-Paced Environment
- Multi-task oriented
- Travel Arrangements
- Expense Reports
- Word
- PowerPoint
- Access
- Excel
References
Upon Request
Timeline
Corporate ID Department
Federal Express
08.2022 - 05.2023
Administrative Assistant
Hilton
05.2015 - 10.2020
Executive Assistant
FedEx Supply Chain
09.2014 - 01.2015
Executive Administrative Assistant
Fred’s, Inc.
Risk Management Coordinator
Davidson Hotels & Resorts
Claims Coordinator
Kemmons Wilson Insurance
Insurance Coordinator/Executive Assistant
Hilton Hotel Corporation
Risk Management Courses - Loss Control, Claims Management & Best Practices
Writing & English -
University of Memphis
High School Diploma -
Immaculate Conception