Deborah Boston
Hixson
Summary
Dynamic Store Manager with a proven track record at Walgreens, excelling in customer service and inventory management. Enhanced customer loyalty programs, boosting repeat business and satisfaction rates. Skilled in training and mentoring staff, leading to improved team performance and operational efficiency. Committed to driving sales through innovative merchandising strategies.
Overview
18
18
years of professional experience
Work History
Store Manager
Walgreens
Chattanooga, TN
10.2017 - Current
- Supervised daily store operations to ensure compliance with corporate policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed employee schedules to maintain optimal staffing levels and enhance productivity.
- Enhanced customer loyalty programs, resulting in improved repeat business and satisfaction rates.
- Led team meetings focused on performance improvement and strategic goal alignment.
- Resolved customer complaints effectively, fostering positive relationships and trust within the community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Merchandiser
Oreilly Auto Parts
Dayton, TN
05.2008 - 08.2013
- Analyzed sales trends to optimize product placement and inventory levels.
- Collaborated with team to enhance visual merchandising standards across store displays.
- Trained new staff on product knowledge and effective merchandising techniques.
- Developed promotional strategies to increase customer engagement and drive sales.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
High School Diploma -
Sequatchie County HS
Dunlap, TN05-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Recruitment and hiring
Timeline
Store Manager
Walgreens
10.2017 - Current
Merchandiser
Oreilly Auto Parts
05.2008 - 08.2013
High School Diploma -
Sequatchie County HS