DEBORAH GILLISS

Dynamic professional with extensive experience in go-live support and training . Expertise in curriculum development and adult education, driving improvements in operational workflows and clinical staff performance. Proven track record in facilitating seamless transitions and delivering post-live support to ensure high-quality patient care. Proficient in learning management systems and Microsoft Office, enhancing training effectiveness and efficiency.

• Certified Classroom Trainer
• Certified Principal Trainer/Instructional Designer

• Lead successful classroom and web-ex /zoom/teams training for end-users, super-users and go-live support resources.
• Develop curriculum using ADDIE and SAM Models; write lesson plans, create exercise books and end user assessments and tip sheets.
• Perform discovery for job and user role analysis for super users.
• Map curricula for both current job role and expected super user duties, as necessary.
• Provide post-live physician support.
• Teach Provider Personalization Labs: Smart Phrases, Order/smart sets, Express Lane Macros, Preference Lists, Quick Actions, Notes, creation of user-defined Smart Lists.
• Experienced with multiple LMS and computer-based training and testing applications.
• Train and mentor new to Epic trainers and super users through direct instruction, classroom shadowing, and modeling best practices in adult education.
• Function as a subject matter expert for Epic tools, pre- and post-live.
• Seasoned classroom trainer/adult educator.
• Strong Microsoft office skills; training program analysis using Kirkpatrick’s Model.

• Intermountain Health, Logan, UT, 09/25 - 09/25, Go-live. Support. Mother baby-floor Assisted OBs and clinical staff
• Intermountain Health, Logan, UT, 05/25 - 09/25, (Epic Application System Technical Analyst and classroom proctor for multi specialties) Onsite support for students doing eLearning and attending remotely taught classes. Verify access to Epic with login lab; assist with EUPA and trouble shoot any issues caregivers may encounter
• Choctaw Nation, McAlester, OK, 04/25 - 04/25, (Go-live for Ambulatory Family Medicine Office) Assisted Providers and nursing staff; provided customization.
• Guthrie-Lourdes, Vestal, NY, 09/24 - 09/24, (Go-live for Ambulatory Pediatric Office) Assisted Providers and nursing staff; provided customization.
• Virtua Health, Mt. Laurel, NJ, 06/24 - 06/24, (Go-live for Ambulatory/ Reconstructive Ortho) Assisted Providers and nursing staff; provided customization.
• Mass General, Boston, MA, 01/23 - 07/23, (Physician Specialty Trainer Ambulatory Kaleidoscope (ophthalmology) and personalization sessions. AMB personalization labs) Aided providers and ophthalmology technicians and nursing staff.
• McLeod Health, Florence, SC, 10/22 - 12/22, (Physician Trainer IP and Ambulatory —User Setting Labs)
• Alberta Health Services, Red Deer, Alberta, 08/22 - 10/22, (CT Ambulatory Nurse and other clinical staff)
• Medical University of South Carolina, Columbia, SC, 05/22 - 05/22, (Physician optimization short term project—focused on Ambulatory clinic efficiencies with notes and ordering)
• Baptist Health, Jacksonville, FL, 02/22 - 05/22, (CT-STS/Orders all providers and surgeons: specialty trainer for OB and Newborn Pediatricians)
• Ascension Health, Milwaukee, WI, 07/21 - 11/21, (CT-STS/Orders all providers and surgeons: specialty trainer for OB and Newborn Pediatricians)
• University of Texas-Houston, Houston, TX, 01/21 - 06/21, (CT/PT hybrid Ambulatory Physicians including Ortho (Bones) and OB/GYN. Mentor and Train the Trainer -curriculum tracks and train the trainer in best practices in online training. 100% online)
• Providence Hospital-St. Joseph’s, Irvine, CA, 10/20 - 12/20, (CT-Facilitator Hospice and Home Health)
• Ballad Health, Johnson City, TN, 06/20 - 09/20, (CT-STS/Orders OB specialty all providers and surgeons; ClinDoc and Ancillaries)
• University of Maryland Medical System, Baltimore, MD, 03/20 - 06/20, (CT/PT hybrid IP, Surgeon, Ambulatory and OB Providers. Mentor and Train the Trainer in all curriculum tracks, and best practices in online training. 100% online)
• University of Vermont/Porter Medical Center, Middlebury, VT, 07/19 - 11/19, (CT—Ambulatory Providers/Clinical Staff; OB Providers/Clinical Staff; Bones Providers/Clinical Staff)
• Erlanger Health, Chattanooga, TN, 06/18 - 07/19, (PT-Orders all providers and surgeons, including OB; post-live optimization—Thrive after go-live; brought NICU over to EPIC from Pediatrix; (trained 50+ locum neonatologist remotely) system upgrade to 2018 version. Distilled 150+ Nova notes to 13 key/essential tip sheets and PowerPoints for providers: TTT with new CTs.
• BJC, St. Louis, MO, 08/17 - 05/18, (CT-STS/Orders all providers and surgeons including OB)
• UMass, Worcester, MA, 06/17 - 08/17, (CT-Ambulatory Clinical Staff including OB. Healthy Planet)
• Erlanger Health, Chattanooga, TN, 01/17 - 05/17, (Project Lead: CT Ambulatory Clinical Staff; Nurse Triage, Care/Case Manager; OB Clinical nursing)
• Pinnacle Health, Harrisburg, PA, 06/16 - 01/17, (CT STS/Orders—all providers and surgeons, including OB) Assisted nursing staff on mother-baby floor with flowsheet documentation
• University of Maryland Medical System, Baltimore, MD, 06/15 - 06/17, (Application Lead: CT Ambulatory Providers/Clinical Staff; OB Providers/Clinical Staff Nurse Triage Care/Case Manager and ancillaries including PT/OP/SLP and Chart Abstraction). Blood administration and infusions for pediatric and adult patients
• Lehigh Valley Hospital Network, Allentown, PA, 03/15 - 06/15, (CT Orders—all providers and surgeons, including OB)
• OhioHealth, Columbus, OH, 09/14 - 12/14, (CT Orders—all providers and surgeons, including OB)
• Franciscan Health Systems, Tacoma, WA, 06/14 - 09/14, (CT—Ambulatory Providers/Clinical Staff; HOD including dialysis)
• Valley Health Systems, Winchester, VA, 01/14 - 05/14, (CT—Ambulatory Providers/Clinical Staff including OB; Chart Abstraction)