Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Stanford

Ooltewah,TN

Summary

Detail-focused Administrative Office Manager with a strong financial and customer service background in the Construction and Tree Service industries. Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Ability to analyze and implement compliance regulations, identify potential financial issues and advise on action to correct them. Successfully streamlined office operations and improved workflow efficiency in previous roles. Demonstrated expertise in team leadership and organizational skills.

Overview

10
10
years of professional experience

Work History

Administrative Office Manager

GLB Builders Inc.
04.2017 - 06.2025
  • Managed daily operations of General Construction company
  • Accounts Receivable/Accounts Payable
  • Maintained employee records and performance milestones, perform HR functions.
  • Payroll and payroll taxes and reporting, maintain records. Prepare and issue W-2's and1099's.
  • Public Works Certified Payroll reporting
  • Manage company 401K plan.
  • Check compliance of Subcontractor's license and insurance.
  • Maintain various compliance certifications, contractor's license and bonding.
  • Renewals of business liability and worker's compensation insurance and annual audits.
  • Preparation for Corporate taxes and Personal Taxes for Business Owners. Work with accountant to make sure tax deadlines met.
  • Manage personal bills of Owner.
  • Manage rental properties for Owner. Collect rents, handle maintenance requests, prepare leases for new tenants, prepare Rental Property Income/Expense report for taxes.
  • Developed and implemented office procedures to enhance operational efficiency and productivity.
  • Developed and implemented IIPP safety program. Monitor and maintain for compliance.
  • Streamlined document management processes, improving retrieval speed and accuracy of records.
  • Mentored junior staff in administrative procedures, fostering a collaborative work environment.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintain company records in Quickbooks. Use reports to identify potential problems and to track profitability.
  • Consult with owners regarding any changes to business operations for compliance requirements, potential issues that may arise.
  • Maintain strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Created organized filing system to manage department documents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Office Administrator

The Treekeeper Inc.
12.2015 - 05.2021
  • Daily office operations for Tree Maintenance company.
  • Answer phones and provide customer support.
  • Schedule and provide estimates to customers.
  • Schedule jobs, crews and equipment.
  • Invoice jobs and collect payments.
  • Customer satisfaction follow ups.
  • Maintain spreadsheets for jobs and profit and loss.
  • Accounts receivable and accounts payable.
  • Payroll and payroll taxes and reports.
  • Distribute W-2's and 1099's.
  • Prepare for Corporate taxes and Personal taxes for owner. Work with accountant to ensure that deadlines are met.
  • Maintain employee records and track performance milestones.
  • Respond to employment verification requests.
  • Inventory and order supplies, schedule maintenance of equipment.
  • Developed and implemented office policies, enhancing operational efficiency and compliance with regulations.
  • Renew liability, worker's compensation and scheduled equipment insurance, prepare for annual audits.
  • Maintain compliance requirements, contractor's license and bonding.
  • Market to previous and new customers to generate new business.
  • Maintain advertising.
  • Manage personal bills of owner.
  • Manage rental properties for owner. Collect rents, handle maintenance requests, prepare leases for tenants, prepare rental property income/expense report for taxes.


Education

No Degree - General Studies, Computer Technology/Networking

Palomar College
San Marcos, CA

Skills

  • Office Management
  • Quickbooks
  • Microsoft office
  • Google Suite
  • Payroll processing and reporting
  • Public Works and Certified Payroll reporting
  • Account Reconciliation and Bookkeeping
  • Data Entry
  • Customer Service
  • Knowledge of Compliance and Regulations for General Contractor
  • Employee onboarding and HR practices
  • Safety Program Administration
  • Property Management
  • Policy and procedure writing and modifications
  • Labor law
  • Vendor relationships
  • Expense reporting and tracking
  • Document management
  • Staff training and development
  • Time and deadline management
  • Attention to detail
  • Critical thinking
  • Analytical thinking

Timeline

Administrative Office Manager

GLB Builders Inc.
04.2017 - 06.2025

Office Administrator

The Treekeeper Inc.
12.2015 - 05.2021

No Degree - General Studies, Computer Technology/Networking

Palomar College

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Deborah Stanford