Debra Carodine
Memphis
Summary
Skilled arbitrator, mediator, and conciliator with background in effectively resolving disputes across various sectors. Possess strong ability to facilitate negotiations and guide parties towards mutual agreements. Known for adept communication, problem-solving skills, and maintaining impartiality in high-stakes environments. Successfully reduced conflict resolution times and improved settlement outcomes through innovative mediation strategies.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Senior Resolution Coordinator (Fraud) Customer Care
Walmart
Memphis
11.2023 - Current
- Handle escalated customer and seller issues via phone, chat, and email, requiring strong problem-solving, communication, and system navigation skills to ensure customer satisfaction
- Identifying systemic issues, documenting complex cases, and collaborating with internal teams to improve processes and customer experience
Claims Processor (Remote or WAH)
Memphis Light, Gas & Water (MLGW)
Memphis
08.2018 - 11.2023
- Processed Damage Claims and Created Files for Damage Cost Recovery
- Answered Extremely Busy Phones, Pulled Diaries for Multiple Claims Adjusters two times per month
- Heavy Filing, Data Entry, and Wrote Letters to notify Claimants of Investigation Results via Microsoft Word Mailed Letters
- Processed Division Vehicle Damage Reports and Accidents
- Manually processed checks for payments, reconciled the check book.
- Large Bank Deposit
- Shifted Files monthly
- Researched Damage Report via MSS
- Interviewed Claimant via phones to create Damage Claims
- Processed Company Vehicle Damage Claims
- Processed Claims for Customers caused by Company
Receiving Clerk
Value Merchandise Company
Memphis
03.2012 - 08.2018
- Examine and unpack incoming shipments for quantities, shortages or damaged goods.
- Using RF gun...
- Report any discrepancies between the order received and order placed.
- Verify information against invoices, orders, bills of lading, (packing slips) or other records.
- Enter information into the VISION accounting system for processing.
- Direct the unloading of shipments from the delivery and designate a holding area in the receiving department or deliver items to various departments as needed.
- Perform regular receiving department audits to ensure materials remain undamaged and are maintained neatly within the department.
- Organize and maintain a clean receiving department.
- Create shipping/packing labels and schedule pick up with carriers.
- Receive, date stamp, and enter all incoming invoices.
- Match invoices with purchase orders and packing slips to Receiver report in VISION for processing.
- Work with the Accounting Manager to determine appropriate accounts payable accruals.
- Procure appropriate documentation and approvals for invoices prior to payment.
- Review invoices and purchase orders for discrepancies (high shipping costs, sales tax charges, price differences) and alert AP of findings.
Manager
EXXON MOBIL
Memphis
01.2006 - 03.2012
- Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash and shortages
- Determine stock needs, interact positively with vendors and customers
- Monitor receiving goods and maintain inventory and minimize waste and pilferage
- Oversee and control all funds
- Plan, schedule, supervise, and ensure that all employees adhere to store policies and procedures
Lead Cage Cashier
FITZGERALD'S CASINO & HOTEL
Robinsonville
01.2004 - 01.2006
- Received and exchanged cash, comp checks, and gaming chips from patrons
- Handled fill and credit transactions and received cash from count rooms
- Prepared the window bank reconciliation and accounting related records
- Provided chip/change floor service to poker room as required
- Filled in for soft count or pit clerk personnel when needed
- Worked all bank assignments within the Cage, including the Main Bank
Assistant Manager
MAPCO
Memphis
01.2002 - 01.2004
- Maintain customer service standards
- Enforce company cash control policies and procedures while meeting budget sales and expenses
- Adhere and enforce all laws and regulations regarding the sale of government regulated products
- Maintain store safety, security, cleanliness, and sanitation standards
- Hire, terminate, develop and train employees according to company policies and procedures
- Comply with company code of ethics and general rules of conduct
- Complete administrative activities accurately and timely
Education
Melrose High School
Memphis, TNCertification
- Forklift Certification
- Order puller
Languages
English, Expert
Timeline
Senior Resolution Coordinator (Fraud) Customer Care
Walmart
11.2023 - Current
Claims Processor (Remote or WAH)
Memphis Light, Gas & Water (MLGW)
08.2018 - 11.2023
Receiving Clerk
Value Merchandise Company
03.2012 - 08.2018
Manager
EXXON MOBIL
01.2006 - 03.2012
Lead Cage Cashier
FITZGERALD'S CASINO & HOTEL
01.2004 - 01.2006
Assistant Manager
MAPCO
01.2002 - 01.2004
Melrose High School