Dee Dee Wright
Hendersonville
Summary
Dynamic Store Manager at CosmoProf with a proven track record in enhancing customer service and driving sales growth. Skilled in problem-solving and inventory management, I successfully implemented a loyalty program that boosted repeat business. Adept at multitasking, I fostered team development and maintained high operational standards to ensure customer satisfaction.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Store Manager
CosmoProf
- Oversaw daily store operations and ensured adherence to company policies
- Managed inventory levels and optimized stock replenishment processes
- Trained and developed team members to enhance customer service skills
- Implemented visual merchandising standards to drive sales and improve store appearance
- Analyzed sales trends to identify opportunities for growth and operational efficiency
- Led weekly team meetings to review performance metrics and set actionable goals
- Resolved customer inquiries and complaints to maintain high satisfaction levels
- Collaborated with corporate teams on promotional strategies and product launches
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Esthetician
Tried & True Asthetics
01.2020 - 02.2023
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Administered facials, waxing, and body treatments to enhance client satisfaction and promote relaxation.
- Developed strong client relationships through effective communication and follow-up care advice.
- Assisted in managing inventory levels for skincare products, ensuring availability for clients' needs.
- Maintained high standards of cleanliness by following sanitation protocols and ensuring a hygienic environment.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Analyzed skin condition and made appropriate product recommendations.
Registered Dental Assistant
Dr. Sullins
1992 - 03.2002
- Assisted in chairside procedures, ensuring patient comfort and safety during treatments.
- Prepared and sterilized dental instruments and equipment according to infection control protocols.
- Managed patient records, documenting treatment plans and maintaining confidentiality.
- Educated patients on post-operative care and oral hygiene practices for improved outcomes.
- Monitored inventory levels of dental supplies, placing orders as necessary to maintain workflow efficiency.
- Trained new staff on office protocols and best practices for patient interaction and care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Education
No Degree - Esthetics
Genesis
Nashville, TNHigh School Diploma - Nashville Tech
Beech High School
Hendersonville, TN05.1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
Certification
Certification in the following:
*Safe Salon certification
* Lash extension
* Body contouring
* Body sculpting
* Vacuum therapy
* Wood therapy
Timeline
Esthetician
Tried & True Asthetics
01.2020 - 02.2023
Store Manager
CosmoProf
Registered Dental Assistant
Dr. Sullins
1992 - 03.2002
No Degree - Esthetics
Genesis
High School Diploma - Nashville Tech
Beech High School