Deepak Chandran
Process Executive
Coimbatore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Executive
Solid Practice Service
04.2024 - 05.2024
- Contributed to the development of new training materials, resulting in increased employee engagement and productivity.
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
Process Executive
Cognizant Technology Solutions
10.2021 - 12.2023
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates
- Prepared accurate documents for customer and business needs
Education
MBA - Finance
Annamalai University
Coimbatore, India 09.2020 - 05.2022
Bachelor of Commerce - Information Technology
GRD College of Science
Coimbatore 06.2016 - 04.2019
Skills
Microsoft Office
SQL
JavaScript
Power BI
Tableau
Microsoft Excel
AWS
Claims Processing
Problem-Solving
Timeline
Call Center Executive
Solid Practice Service
04.2024 - 05.2024
Process Executive
Cognizant Technology Solutions
10.2021 - 12.2023
MBA - Finance
Annamalai University
09.2020 - 05.2022
Bachelor of Commerce - Information Technology
GRD College of Science
06.2016 - 04.2019
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