Deepak Karmegam

Projects:

Woolworths MarketPlus - One of the biggest eCommerce presence within Australia | eCommerce Marketplace group program leveraging complex in house development and integrations with eCommerce site, SAP, Salesforce and Zendesk applications.

Enterprise M&A Transformations - One of the biggest Demerger in Australian history i.e. $12B in value | Demerger of a one biggest liquor group (Endeavour group) from Woolworths group. Separation of complex technologies and business processes for stand up compliance requirements.

• Successfully managed multiple strategic projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large complex projects.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored project performance to identify areas of improvement and make adjustments.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Project:

Property Management ERP - Largest & more than 50 years oldest Construction organization within Australia | Enterprise wide brownfield Yardi Cloud SaaS system implementation across corporate, Development and Retail property business divisions within Agile and Waterfall methodologies.

• Enhanced team communication, fostering an inclusive environment that encouraged open dialogue among team members.
• Secured stakeholder buy-in through effective communication of project goals and progress updates during regular presentations.
• Promoted a culture of continuous improvement by encouraging feedback from team members on areas for enhancement in processes or projects.
• Coached junior BA's through mentorship programs, improving their skills and overall performance.
• Established efficient workflows and development processes by implementing project management tools such as Jira or Trello.
• Defined clear targets and objectives and communicated to other team members.
• Improved team collaboration by introducing agile methodologies and leading daily stand-up meetings.
• Managed cross-functional teams effectively, collaborating closely with product managers, designers, QA analysts, and other stakeholders.

Project

Business Transformations - One of the world's biggest Electrical Retailer with operations in 19 countries including Australia and headquartered in France | Oracle & Pronto ERP system transformations within the retail business framework.

• Contributed to process improvement initiatives aimed at enhancing overall efficiency in the organization''s supply chain operations.
• Enhanced team productivity by providing consistent coaching, feedback, and guidance to delivery staff.
• Maintained process improvements to further enhance productivity of deliveries.
• Improved delivery efficiency by streamlining processes and implementing effective route planning strategies.
• Conducted regular team meetings to review progress, address challenges, and share best practices.
• Facilitated effective communication between internal teams and external partners to ensure seamless coordination during project execution phases.

Projects

Jetstar & Qantas Cost Management - Leading Airlines within Australia | Business change and complex ERP system changes and implementations for better process to reduce expenses.

Royal Bank of Scotland First program - Leading & Oldest Bank within UK | Brownfield implementation to upgrade their current ERP to Oracle ERP R12 version.

Motorola Solutions Upgrade - Leading Technology Infra organization in US | Brownfield implementation to upgrade their current ERP R11 to Oracle ERP R12 version.

• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Enhanced service delivery by developing and implementing efficient processes.
• Streamlined operations for improved customer satisfaction and retention rates.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.

Project

Vale ERP Upgrade - Brazilian multinational corporation and a global mining company, headquartered in Rio de Janeiro, Brazil. It's the world's largest producer of iron ore and nickel, and also produces other materials like manganese, ferroalloys, copper, bauxite, and cobalt. Vale has operations in over 30 countries, including Brazil | Oracle ERP system upgrade from R10 to R11 version

• Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
• Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
• Developed and implemented KPI metric reports for key stakeholders and senior management.
• Reduced operational costs with the identification and elimination of redundant tasks and processes.