Deepak Vijai Kumar S
Logistics Specialist
Chennai,Tamil Nadu
Summary
Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity.
Overview
10
10
years of professional experience
Work History
Customer Service Lead- Shipping
Liyana Logistics Ltd
02.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Reviewed associate performance to identify training needs.
- Managed high call volumes while maintaining professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Contributed to development of new training materials that improved overall team knowledge and performance levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
- End to end Freight forwarding
Shipping Executive
New Age Software and Solutions
08.2018 - 02.2021
- Streamlined shipping processes by implementing efficient documentation procedures, resulting in reduced delays and improved customer satisfaction.
- Evaluated potential risks involved in transportation activities and implemented appropriate mitigation strategies, safeguarding assets and minimizing losses.
- Collaborated with cross-functional teams for seamless coordination of shipping activities, ensuring timely delivery of goods to clients.
- Oversaw customs clearance activities by liaising with brokers and agents, ensuring prompt release of goods without penalties or demurrage charges.
- Coordinated with suppliers to ensure accurate order fulfillment, minimizing discrepancies and enhancing supply chain reliability.
- Supported sales team in providing accurate quotes for customers based on current market rates, helping secure new business opportunities while retaining existing clients.
- Expedited urgent shipments by closely monitoring progress and addressing potential bottlenecks proactively, maintaining client trust and satisfaction.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- End to end Freight forwarding
Process Expert- Shipping
Maersk Global Service Center
04.2015 - 08.2018
- Joined as Senior Associate and promoted as PROCESS EXPERT after 2 years as recognition for expertise in process.
- Streamlined processes for increased productivity through use of automation tools.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
- Communicated effectively with stakeholders to align expectations, gather requirements, and provide updates on project progress.
- Collaborated with cross-functional teams to ensure consistent process execution.
- Served as subject matter expert on specific processes providing guidance and support to other team members when needed.
- Maintaining Record of container movements
- Handling four regions based on different exceptions of their own (NEU, FEA, LAM, and APA)
Process Advisor
Barclays Shared Services Pvt. Ltd.
04.2014 - 03.2015
- Primary job is to provide redress to the UK clients due to the hidden inclusion of PPI ( Payment protection insurance ) which was a result of a court proceedings which ruled in favor of the customers.
- The redress process has some complex criteria which needs to be followed to calculate and issue the final redress letter the the customer.
Education
Bachelor of Commerce (Corporate Secretaryship) - Commerce
Patrician College of Arts
Chennai, India 04.2001 -
Skills
Customer Complaint Resolution
Payment Processing
Department operations
Microsoft Excel
Complaint Handling
Customer Service
CRM Software
Account Management
Client Engagement
Quality Assurance
Interpersonal communications
Customer Relations
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Service Lead- Shipping
Liyana Logistics Ltd
02.2021 - Current
Shipping Executive
New Age Software and Solutions
08.2018 - 02.2021
Process Expert- Shipping
Maersk Global Service Center
04.2015 - 08.2018
Process Advisor
Barclays Shared Services Pvt. Ltd.
04.2014 - 03.2015
Bachelor of Commerce (Corporate Secretaryship) - Commerce
Patrician College of Arts
04.2001 -
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