Communication & Human Interaction
Deepika Gopikrishna
Client Relationship Specialist/ Service Coordinator
Chennai
Summary
Communicative Psychology Graduate experienced in customer handling and relationship management. Delivered effective client coordination and administrative support through proactive telecalling and follow-up strategies. Built rapport with customers and resolved queries professionally in target-oriented environments. Effective Client Service Consultant with 6 years of experience . Adept at modern sales techniques and persuasion with success at maintaining individual client relationships. Committed to raising company profits and remembering details.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Client Service Consultant
Freelance Consultant
05.2023 - Current
- Delivered tailored solutions to enhance client satisfaction and retention.
- Developed and implemented strategies for effective client communication and relationship management.
- Conducted needs assessments to identify client requirements and provide customized recommendations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Addressed escalated calls with a focus on resolving customer issues promptly. efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed client feedback to drive continuous improvement in service offerings and support initiatives.
- Collaborated with cross-functional teams to streamline service delivery processes and improve efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Displayed high energy during client interactions, fostering a positive atmosphere. and professionalism when dealing with clients and staff.
Medical Support& Relationship Assistant Manager
Xylo Pharmaceutical
01.2022 - 02.2023
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs, improving team performance and knowledge retention.
- Implemented quality assurance protocols, reducing product discrepancies and enhancing compliance standards.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Medical Representative Admin
Zydus Cadila
05.2020 - 08.2021
- Executed territory management strategies to optimize sales performance and enhance customer relationships.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Developed comprehensive product knowledge to effectively communicate benefits and features to healthcare professionals.
- Conducted regular market analysis to identify emerging trends and competitor activities within assigned regions.
- Collaborated with cross-functional teams to develop promotional materials tailored for target audiences.
Education
Bachelor of Science - Psychology
Madras University
Chennai, India 04.2001 -
Skills
- Customer support
- Client communication skills
- Complaint handling
- Follow-up skills
- Client assistance
- Client profile development
- Sales experience
- Transaction management
- Document management
- Technical support
- Multilingual communication
- Strong empathy
Interests
Personal development
Reading (Psychology/ Self-help topics)
Music
Relaxation Activities/Healing therapy
Timeline
Client Service Consultant
Freelance Consultant
05.2023 - Current
Medical Support& Relationship Assistant Manager
Xylo Pharmaceutical
01.2022 - 02.2023
Medical Representative Admin
Zydus Cadila
05.2020 - 08.2021
Bachelor of Science - Psychology
Madras University
04.2001 -