Deepika V
Chennai
Summary
Seasoned banking professional with 14 years of experience across Digital Banking, Cash Management Services, and Retail Banking. Currently a Product Owner leading process design and control for new payment product launch across global markets. Brings strong business analysis expertise and deep domain knowledge in digital payments, driving efficient, scalable, and customer-focused solutions in results-oriented environments.
Overview
15
15
years of professional experience
Work History
Product Owner
Standard Chartered Global Business Services
Chennai
01.2023 - Current
- Lead process design and control activities for new product launch - Commercial cards for global markets.
- Own end-to-end delivery of new products across global markets, translating strategy and customer insights into launch-ready solutions
- Drive cross-functional alignment and post-launch optimization to ensure adoption, scalability, and business impact.
Manager -Digital & Alternate Channel
IDBI Bank Ltd.
Chennai
11.2020 - Current
- Led the digital banking team for Chennai region.
- Point of Sale Devices & Internet Payment Gateway -Acquisitions, Relationship Management and Vendor Management.
- Assisted in automation of Government Businesses through ERP vendors & provided digital payment acceptance Solutions.
- Digital banking product promotions.
- POS transactions monitoring through Enterprise wide Fraud Risk Management Software (EFRMS).
- Chargeback and Refund Handling through Merchant Acquiring Tool (MAT).
- Driven Prepaid Cards business through branch network.
- ATM Operations- Expansion, Monitoring & Vendor Management.
- Data analytics for customer profiling & customer value management.
- Faculty at the Zonal Training Centre for Digital Banking Products.
Manager-CMS & GBG (Cash Management Services & Govt.Business Group)
IDBI Bank Ltd.
Chennai
02.2019 - 10.2020
Manager- Prepaid Card Sales & Merchant Acquiring
IDBI Bank Ltd.
Chennai
10.2016 - 01.2019
- Maintained the desired service standards in branch in accordance with BCSBI (Banking Codes & Standards Board of India) & RBI guidelines.
- Supervise Branch Operations - Cash Operations, Remittances, Safety Lockers, Report generation & checking.
- Audit Compliance through Audit Management System.
- Customer complaint management.
Assistant Manager-Services & Operations
IDBI Bank Ltd.
Chennai
11.2014 - 09.2016
- Part of Branch operations team including Teller services.
- Exclusive relationship manager for HNI clients.
- Retail Assets sourcing and processing through (ALPS) Automatic Loan Processing System.
Assistant Manager-Customer Service Executive & Relationship Management
IDBI Bank Ltd.
Madurai
07.2012 - 10.2014
- Measure sales satisfaction index of Hyundai dealers in Chennai.
Marketing Intern
Hyundai Motor India Ltd.
Chennai
01.2012 - 04.2012
- Study the effectiveness of credit appraisal system of hire purchase loans.
Intern
Sundaram Finance
Chennai
05.2011 - 06.2011
Education
Professional Scrum Product Owner 1 - Product Owner - PSPO1
Scrum.org
06.2025 - 06.2025
Executive Programme - Fintech, Banking & Applied Risk
Indian Institute of Management Lucknow
Chennai, TamilnaduAdvanced Programme on - Card Payment System
NIBM
Pune, MaharashtraCertificate course in Digital Banking - Banking
Indian Institute of Banking & Finance
Chennai, TNCertified Associate of IIBF (CAIIB) - Banking
Indian Institute of Banking & Finance
Chennai, TNMBA - Marketing & Finance
College of Engineering Guindy, Anna University
Chennai, TNB Tech - Information Technology
RMK Engineering College, Anna University
Chennai, TNSkills
- Global Product Launches
- Stakeholder Management
- Agile / Scrum -PSPO I (Scrumorg)
- Digital Banking & Payments
- Fintech & Risk Management
- Cash Management Services
- Process Design & Controls
- Data-Driven Decision Making
- Retail Banking Operations
- Product Training
- Team Building
Timeline
Professional Scrum Product Owner 1 - Product Owner - PSPO1
Scrum.org
06.2025 - 06.2025
Product Owner
Standard Chartered Global Business Services
01.2023 - Current
Manager -Digital & Alternate Channel
IDBI Bank Ltd.
11.2020 - Current
Manager-CMS & GBG (Cash Management Services & Govt.Business Group)
IDBI Bank Ltd.
02.2019 - 10.2020
Manager- Prepaid Card Sales & Merchant Acquiring
IDBI Bank Ltd.
10.2016 - 01.2019
Assistant Manager-Services & Operations
IDBI Bank Ltd.
11.2014 - 09.2016
Assistant Manager-Customer Service Executive & Relationship Management
IDBI Bank Ltd.
07.2012 - 10.2014
Marketing Intern
Hyundai Motor India Ltd.
01.2012 - 04.2012
Intern
Sundaram Finance
05.2011 - 06.2011
Executive Programme - Fintech, Banking & Applied Risk
Indian Institute of Management Lucknow
Advanced Programme on - Card Payment System
NIBM
Certificate course in Digital Banking - Banking
Indian Institute of Banking & Finance
Certified Associate of IIBF (CAIIB) - Banking
Indian Institute of Banking & Finance
MBA - Marketing & Finance
College of Engineering Guindy, Anna University
B Tech - Information Technology
RMK Engineering College, Anna University