DEEPTI PABBARAJU
CERTIFIED COUNSELLOR & LIFE COACH
Chennai
Summary
Experienced Human Resource Manager transitioning into counseling and psychology. Skilled in active listening, conflict resolution, and providing guidance. Equipped with a solid understanding of mental health and human behavior, backed by formal education in psychology. Committed to helping individuals navigate personal and professional challenges through empathetic and evidence-based approaches. Highly ethical, with a proven ability to build trust and rapport with diverse clients.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Counselor & Life Coach
SELF EMPLOYED
01.2023 - Current
- Help clients define their values and long-term aspirations. Assist them in setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals.
- Develop action plans with clients to outline steps towards achieving their goals. Encourage accountability and monitor progress regularly.
- Identify and leverage clients' strengths and talents to overcome challenges and maximize personal growth.
- Utilize techniques such as cognitive restructuring or behavioral activation to help clients change negative thought patterns and behaviors.
- Show empathy towards your clients' experiences. Understand their feelings and validate their emotions to create a supportive environment.
- Listen attentively to your clients without judgment. Pay attention to both verbal and non-verbal cues to understand their emotions and concerns.
- Assist clients in identifying problems and exploring potential solutions. Encourage them to consider different perspectives and brainstorm alternatives.
- Maintain professional boundaries and adhere to ethical guidelines to ensure the well-being and confidentiality of your clients.
- Inspire and motivate clients to stay committed to their goals. Offer encouragement and celebrate their achievements along the way.
- Identify and leverage clients' strengths and talents to overcome challenges and maximize personal growth.
- Consider clients' overall well-being, including physical health, relationships, and work-life balance, to support their holistic development.
- Collaborate with clients to set clear, achievable goals. Break down larger goals into smaller, manageable steps to facilitate progress.
- Provide guidance and resources to develop skills necessary for personal and professional success, such as communication, time management, and resilience.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
Human Resource Manager
LUMERA SOFTWARE SOLUTIONS PVT LTD
06.2022 - 12.2022
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Distributed employee engagement surveys to identify areas of improvement.
- Organized employee engagement programs for all the employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
SR ASSOCIATE - RECRUITING SERVICES
AMAZON DEVELOPMENT CENTER Pvt. Ltd.
08.2021 - 01.2022
- Maintained master schedule and set up appointments
- Maintained and updated schedules, calendars and agendas for Hiring Managers and the candidates
- Verified the availability of in-house and internal candidates for interview schedules
- Confirmed interviews and arranged meeting venues
- Experienced in rescheduling or cancelling interviews in a timeous manner
- Documented scheduling processes and maintained records
- Performed other administrative tasks when required
- Resolved employment-related disputes through proactive communication
- Entered data, generated reports and produced tracking documents
PEOPLE OPERATIONS EXECUTIVE
SYNUP DIGITAL Pvt. Ltd
02.2021 - 08.2021
- Developed the HR agenda
- Developed HR strategies, policies, and practices
- Managed staff wellness initiatives and engaged with Heads of department
- Analyzed trends and metrics and provided HR policy guidance
- Resolved complex employee relations issues and addressed grievances
- Worked closely with management and employees to improve work relationships, build morale and increased productivity and retention
- Responsible for administering performance management program
- Responsible for ensuring regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborated with the legal department when necessary
- Conducted regular “one-on-one” meetings and regular Fun Activities
- Responsible for conducting On-boarding and Exit Interview for the employees.
SENIOR HR ASSOCIATE
DATA, GOOGLE INC, COGNIZANT TECHNOLOGY SOLUTIONS
02.2019 - 06.2019
- Sourced Profiles via Job Portals, Candidate Referrals, Job Postings
- Responsible for hiring Campaign Managers, brand managers for promoting Google products
- Prepared job descriptions for various positions and developed appropriate questions for prospective candidates
- Conducted Preliminary Interviews, Exit Interviews and handled negotiations with the candidate
- Provided performance management expertise and assistance to sustain the highest quality workforce
- Collaborated with the operations team in determining the success rate of the hiring process
- Generated metric reports, interpreted results and developed processes and solutions
- Executed and built upon existing performance programs (e.g talent reviews, appraisal processes); and identifying opportunities to strengthen the status quo
SENIOR HR EXECUTIVE
AMAZON DEVELOPMENT CENTER Pvt. Ltd
06.2018 - 12.2018
- Handled employee relations, payroll, benefits, and training
- Provided assistance to managers and employees with respect to HR policies and procedures
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
- Provided coaching & support management on leadership development, talent and performance management, change and people management issues & communication
- Maintained MIS and comprehensive data – bank of interviewed and suitable candidates
- Discussing, developing and driving business unit’s workforce plan and human capital strategies by acquiring and maintaining in-depth knowledge of the business, not limited to budget, revenue and product and portfolio roadmaps
- Partnered with Talent Acquisition, Talent Management and Finance to ensure a feasible, pro-active workforce plan is in place and well executed
- Used metrics to plan and execute action.
SENIOR SYSTEMS ENGINEER
COGNIZANT TECHNOLOGY SOLUTIONS Pvt. Ltd
06.2015 - 09.2017
- Worked on an healthcare project dealing with ABBOTT Laboratories
- Supported multiple HR professionals with various tasks and duties to ensure that all policies and procedures were followed
- Developed strategy and provided directions for the business to be forward looking to the changing environment in the industry
- Identified and communicated with potential employees and worked on the improvement of the whole recruiting process
- Assisted in payroll management, organized various employee related activities and maintained records
- Processed and managed data using ERP.
- Drafted corrective action plans following root cause analysis.
- Performed root cause analysis to provide resolutions for production issues.
Education
Bachelor of Engineering - ELECTRICAL AND ELECTRONICS ENGINEERING
JERUSALEM COLLEGE OF ENGINEERING - AFFILIATED TO ANNA
08.2010 - 05.2014
Master of Science - Psychology
TAMIL NADU OPEN UNIVERSITY
Chennai, India 04.2001 -
Skills
Active Listening
Empathy
Emotional Intelligence
Communication Skills
Interpersonal Skills
Problem-Solving
Conflict Resolution
Patience
Confidentiality
Critical Thinking
Career Counseling
Relationship Counseling
Parental Counseling
Mental Health Counseling
Accomplishments
- Organized mental health awareness campaigns and events, raising awareness and reducing stigma around mental health issues within the organization.
- Successfully implemented a comprehensive employee wellness program, resulting in a 30% reduction in workplace stress and a 20% increase in overall job satisfaction.
- Demonstrated a commitment to personal well-being and self-care practices, which are essential for maintaining professional effectiveness and resilience.
- Achieved lowest offer declines with lowest terminations due to Background Verification.
- Instrumental in initiating the knowledge sharing sessions, the services handled.
- BEST NEWCOMER AWARD in July 2015 at COGNIZANT TECHNOLOGY SOLUTIONS.
- EXTRA MILESTONE achieved in June 2018 at AMAZON DEVELOPMENT CENTER Pvt. Ltd.
Certification
Professional Life Coach Certification & Guide by Transformation Academy
Timeline
Professional Life Coach Certification & Guide by Transformation Academy
07-2024
Organizational Psychology & Human Resource Management by Institute of Practical Psychology
06-2024
Counselor & Life Coach
SELF EMPLOYED
01.2023 - Current
Human Resource Manager
LUMERA SOFTWARE SOLUTIONS PVT LTD
06.2022 - 12.2022
SR ASSOCIATE - RECRUITING SERVICES
AMAZON DEVELOPMENT CENTER Pvt. Ltd.
08.2021 - 01.2022
PEOPLE OPERATIONS EXECUTIVE
SYNUP DIGITAL Pvt. Ltd
02.2021 - 08.2021
SENIOR HR ASSOCIATE
DATA, GOOGLE INC, COGNIZANT TECHNOLOGY SOLUTIONS
02.2019 - 06.2019
SENIOR HR EXECUTIVE
AMAZON DEVELOPMENT CENTER Pvt. Ltd
06.2018 - 12.2018
SENIOR SYSTEMS ENGINEER
COGNIZANT TECHNOLOGY SOLUTIONS Pvt. Ltd
06.2015 - 09.2017
Bachelor of Engineering - ELECTRICAL AND ELECTRONICS ENGINEERING
JERUSALEM COLLEGE OF ENGINEERING - AFFILIATED TO ANNA
08.2010 - 05.2014
Master of Science - Psychology
TAMIL NADU OPEN UNIVERSITY
04.2001 -
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