Deidre Brooks
Murfreesboro
Summary
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
US Department of Veterans Affairs
06.2023 - 01.2024
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to individual patient needs.
Certified Nursing Assistant
Morning Pointe Senior Living
01.2017 - 06.2023
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.nd feeding.
- Reviewed care of plan/ health records for each individual to determine appropriate care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Team Coordinator-Adult Protective Services
State of Tennessee
05.2017 - 02.2023
- Provided guidance, support, motivation, and direction to five Adult Protective Services Investigators including monitoring performance and giving feedback to meet performance management objectives.
- Determined if immediate lifesaving intervention was needed on a daily basis.
- Provided feedback and assisted with implementing objectives and strategies to achieve program goals and enhance program development
- Monitored and coordinated resources and policies/procedures to ensure appropriate service delivery.
- Managed team workload to reach targets for specific tasks.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Trained, motivated and guided on-boarding members.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Led team meetings each shift to discuss scheduling, production and maintenance needs.
- Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
Support Coordinator
Department of Economic Security
01.2013 - 12.2016
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
Social Worker
Central Counties MHMR
01.2011 - 01.2012
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
Case Manager
Hampton-Newport Community Services Board
01.2009 - 01.2010
- Provided case management services to adults who were diagnosed with Intellectual and Developmental Disabilities
- Linked consumers with community services and supports to include supported employment, residential/day programs, and therapeutic supports
- Monitored consumers response to treatment and the quality of care provided by making unannounced home visits and structured interviews/assessments
- Facilitated the Person Centered Plan to fulfill a consumer’s choice of employment, living options, and methods of socialization
- Ensured effective crises stabilization services if needed
- Documented daily progress notes, quarterly reports, and annual plans into computer
- Answered telephones, updated and filed paperwork, and provided customer service to persons who entered the building
- Full time 40 hours per week
Mental Health Associate
Sentara General Hospital
01.2007 - 01.2009
- Served as a member of a multi-disciplined team of professionals including physicians, behavioral specialists, therapists, dietitians, social workers, and discharge planners
- Conducted support group sessions to assist patients with developing new strategies for coping with pain through stress management and relaxation techniques
- Provided patient programs that focused on reduction and elimination of addictive substances, depression, and social skills
- Supervised 34 Intensive Treatment and Senior Treatment Area patients
- Provided one-on-one supervision when necessary
- Full time 40 hours per week
Education
Bachelors - Social Work
Norfolk State University
Norfolk, VA01.2007
Masters - Social Work
Middle Tennessee State University
Murfreesboro, TN05-2025
Skills
- Complex Problem-solving
- Case management
- Healthcare ethics
- Medical terminology
- Conflict resolution
- Multidisciplinary team collaboration
- Analytical thinking
- Risk assessment
- CPR, first aid, AED
- Attention to detail
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Supervised a team of five staff members.
Certification
- AED Certification
- CPR Certification
- CNA
Timeline
Certified Nursing Assistant
US Department of Veterans Affairs
06.2023 - 01.2024
Team Coordinator-Adult Protective Services
State of Tennessee
05.2017 - 02.2023
Certified Nursing Assistant
Morning Pointe Senior Living
01.2017 - 06.2023
Support Coordinator
Department of Economic Security
01.2013 - 12.2016
Social Worker
Central Counties MHMR
01.2011 - 01.2012
Case Manager
Hampton-Newport Community Services Board
01.2009 - 01.2010
Mental Health Associate
Sentara General Hospital
01.2007 - 01.2009
Bachelors - Social Work
Norfolk State University
Masters - Social Work
Middle Tennessee State University
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