Deirdre Vaughan
Gallatin
Summary
Dynamic Certified Pharmacy Technician with 8 years of extensive experience, at United RX LLC, excelling in staff training and technical issue resolution. Proven ability to enhance medication packaging processes and improve patient outcomes through effective communication and problem-solving skills. Committed to maintaining high standards of accuracy and efficiency in medication dispensing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
United RX LLC.
Gallatin
07.2017 - Current
- Utilized ATP system to dispense cycle medications and on-demand medications for patients using TCG RX automated machine
- Updated Medication Detection Machine (MDM) with images of medications, enabling pharmacist to verify accurate distribution of patient medications
- Developed and delivered comprehensive training on strip pouch packaging for technicians using Noritsu Pharmacy Automation machines
- Package medications in blister packs to be delivered to long term care facilities under the company
- Handled incoming phone calls, addressing inquiries from healthcare providers regarding patient-related matters
Patient Care Advocate
Accredo
Nashville
05.2017 - 07.2017
- Collaborated with pharmacist and healthcare teams to ensure optimal patient outcomes
- Scheduled new prescriptions and refills for patients' specialty medications through inbound and outbound calls
- Addressed pharmacy benefit inquiries and ensured accurate documentation of all interactions
- Kept workspace clean and organized to promote client comfort and safety.
Pharmacy Technician
CVS Pharmacy
Elizabeth City
01.2014 - 01.2017
- Troubleshot insurance issues for patients, ensuring timely resolution and access to medications
- Ensured proper labeling and counting of medications to support safe dispensing
- Assisted pharmacists with faxed prescriptions, inventory, ordering, and restocking
- Monitored prescription refill requests and communicated with patients regarding their status.
- Trained new pharmacy employees on register, drive-thru, production, and drop-off procedures to enhance operational efficiency
Teacher’s Assistant
Elizabeth City State University
Elizabeth City
08.2011 - 05.2013
- Oversaw student activities to maintain safety and promote a secure learning environment.
- Created PowerPoint presentations for professor lectures to enhance student engagement
- Supported copying and grading assignments and exams to streamline assessment process
Research Assistant
Elizabeth City State University
Elizabeth City
02.2007 - 05.2011
- Oversaw training and development of new scholars in research laboratory
- Instructed new scholars on relevant lab techniques to enhance research capabilities
- Ensured optimal laboratory environment and functionality of equipment
Education
M.S. - Biology, Biotechnology
Elizabeth City State University
NC05.2013
B.S. - Chemistry
Elizabeth City State University
Elizabeth City, NC05.2011
High School Diploma -
Bertie High School
Windsor, NC05.2006
Skills
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Labeling accuracy
- Pharmaceutical terminology
- Quantitative analysis
- Technical issue resolution
- Problem solving
- Staff training
- Time management
- Effective communication
Certification
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 2022
- Licensed Pharmacy Technician, TN, 2017, Present, NC, 2013, 2017
Timeline
Pharmacy Technician
United RX LLC.
07.2017 - Current
Patient Care Advocate
Accredo
05.2017 - 07.2017
Pharmacy Technician
CVS Pharmacy
01.2014 - 01.2017
Teacher’s Assistant
Elizabeth City State University
08.2011 - 05.2013
Research Assistant
Elizabeth City State University
02.2007 - 05.2011
M.S. - Biology, Biotechnology
Elizabeth City State University
B.S. - Chemistry
Elizabeth City State University
High School Diploma -
Bertie High School