Deja Thibodeaux
Oakland
Summary
Dedicated and adaptable professional with a proactive attitude and a strong ability to learn quickly. Possessing a strong work ethic and effective communication skills, eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Executive of Operations
Johnson-Mattix enterprise
05.2022 - Current
- Organized and managed schedules for truck drivers to guarantee prompt deliveries.
- Notified customers of delays and provided updated travel information.
- Managed complications with goods shipments, resolving damages and delays efficiently.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
- Created and maintained budgeting processes that monitored financial performance and ensured accountability.
- Enhanced operational systems, processes, and best practices for greater efficiency.
- Optimized vendor relations in alignment with organizational goals.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
HEALTH INVESTIGATOR
SHELBY COUNTY HEALTH DEPARTMENT
01.2020 - 05.2022
- Responded to incoming calls, offering information on advocacy services.
- Generated and distributed educational content regarding Covid-19.
- Managed comprehensive records during patient outreach.
- Performed data entry to support case interviews.
- Maintained professionalism and empathy during interaction sessions.
- Explained the importance of contact tracing to prevent disease transmission and keep communities healthy
- Supplied case-patients with essential contact details as per Tennessee guidelines to facilitate effective local health department contact tracing.
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Facilitated patient comprehension of diagnosis and treatment options.
INTERNSHIP STUDENT
STREET MINISTRIES
01.2019 - 01.2020
- Organized and distributed meals for community service.
- Organized files for efficient ministry project management.
- Assisted with clerical needs, including answering patron calls, membership's questions, and concerns
- Managed inventory refills, cleaned up refuse, handed documents to team members.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
SALES ASSOCIATE
TARGET
12.2015 - 12.2018
- Duties included operating the computerized cash register and monitoring the fitting room
- Resolving customer complaints effectively and efficiently
- Greeting customers in a friendly and professional manner
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Trained and monitored all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Reset store displays for special events and seasonal merchandise changes
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue
Education
MASTER OF PUBLIC HEALTH -
GRAND CANYON UNIVERSITY
PHOENIX, AZ05-2026
BACHELOR OF SCIENCE - HEALTH
UNIVERSITY OF MEMPHIS
MEMPHIS, TN05.2020
Skills
- Microsoft Office 10
- MS Teams
- HIPAA guidelines
- Exceptional Customer Relationship
- Organized and detail-oriented
- Time Management
- Exceptional oral and written communication
- Team Player
- Health Education
- Care Coordination
- Self Motivation
- Healthcare knowledge
- Operations management
Timeline
Executive of Operations
Johnson-Mattix enterprise
05.2022 - Current
HEALTH INVESTIGATOR
SHELBY COUNTY HEALTH DEPARTMENT
01.2020 - 05.2022
INTERNSHIP STUDENT
STREET MINISTRIES
01.2019 - 01.2020
SALES ASSOCIATE
TARGET
12.2015 - 12.2018
MASTER OF PUBLIC HEALTH -
GRAND CANYON UNIVERSITY
BACHELOR OF SCIENCE - HEALTH
UNIVERSITY OF MEMPHIS
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