Delaney O'CONNELL
Collierville
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Cordova Pain Specialists
02.2025 - Current
- Assisted in patient intake and medical history documentation, ensuring accurate data collection.
- Coordinated scheduling of patient appointments to optimize clinic efficiency and reduce wait times.
- Trained new staff on clinic protocols, fostering a knowledgeable team environment focused on quality care.
- Educated patients on treatment plans, medications, and procedures to enhance understanding and compliance.
Swim instructor/ Deck manager
Coach Rob’s Pool School
01.2021 - 06.2025
- Teaching kids ages 3-12 years old, to swim in uncomfortable and new environments.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Communicating effectively with parents to place their kids efficiently.
Camp Counselor
Menagerie Farms
01.2016 - 05.2025
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Started as a volunteer, built trust and dependability and became an employee.
Customer Service Worker
Great American Cookie
04.2021 - 09.2021
- Provided comprehensive product knowledge to customers, leading to informed decision-making and increased sales.
- Assisted customers in navigating company website, online resources, and self-service options for streamlined support experiences.
Education
Medical Assistant -
PENN FOSTER CAREER COLLEGE
10-2026
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COLLIERVILLE HIGH SCHOOL
01.2023
Skills
- Assertiveness
- Patience and empathy
- Problem-solving
- Customer service
- Effective communication
- Adaptability and flexibility
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Professionalism and ethics
- Insurance verification
Timeline
Medical Assistant
Cordova Pain Specialists
02.2025 - Current
Customer Service Worker
Great American Cookie
04.2021 - 09.2021
Swim instructor/ Deck manager
Coach Rob’s Pool School
01.2021 - 06.2025
Camp Counselor
Menagerie Farms
01.2016 - 05.2025
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COLLIERVILLE HIGH SCHOOL
Medical Assistant -
PENN FOSTER CAREER COLLEGE