DELVIN JACOBY BOWDEN
Watauga,TX
Summary
To continue my knowledge/advancement amongst the ranks and leave a legacy that any company can be proud to employ!
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service/Reservation Service Manager
American Airlines
Dallas, TX
01.2011 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Aircraft Router
American Airlines
08.2008 - 01.2011
- Responsible for timely routing and maintenance assignments of 400 MD-80/B737 aircraft through the day to day airline operations
- Check all maintenance documents, both scheduled and unscheduled for full FAA compliance
- Coordinate with Service Operations Center to reduce, and eliminate any delays and passenger related inconveniences
Customer Service Manager
American Eagle Airlines
Chicago, IL
01.2011 - 12.2012
- Resolve customer service and operational issues during tour of duty
- Administer company policies and procedures
- Document/Coach/Counsel employees through Peak Performance through Commitment
Staff Assistant
American Airlines
09.2006 - Current
- Computed Collins ACD statistics, analyze data related to half hour and daily reports, weekly headcount
- Received incoming calls from employees regarding adjustments to daily work schedule
- Make accurate recording of information to master control work schedule, daily absence summary star
- Worked closely with representatives and management on agent phone management
Station Agent
American Eagle Airlines
04.2004 - 08.2006
- Promote and sell air travel for American Eagle/American Airlines, prepare itineraries, compute fares, issue refunds
Bellman
Sinclair Hotel Autograph Collection
Dallas, TX
01.2021 - 12.2021
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Night Auditor
Courtyard by Marriott
Dallas, TX
01.2020 - 12.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Elementary Education
Norfolk State University
Norfolk, VASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Workaddress
4700 American Blvd., Dallas, Texas
Certification
POCESS A FEDERAL AIRCRAFT DISPATCH LICENSE
Timeline
Bellman
Sinclair Hotel Autograph Collection
01.2021 - 12.2021
Night Auditor
Courtyard by Marriott
01.2020 - 12.2020
Customer Service/Reservation Service Manager
American Airlines
01.2011 - Current
Customer Service Manager
American Eagle Airlines
01.2011 - 12.2012
Aircraft Router
American Airlines
08.2008 - 01.2011
Staff Assistant
American Airlines
09.2006 - Current
Station Agent
American Eagle Airlines
04.2004 - 08.2006
Elementary Education
Norfolk State University