DeMarkus Bobo
Memphis,TN
Summary
Dynamic Supervisor at UPS with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I implemented efficient workflows that improved operational efficiency and reduced turnover. Adept at conflict resolution and strategic planning, I fostered a collaborative environment that drove success across departments.
Overview
19
19
years of professional experience
Work History
Supervisor
UPS
08.2006 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
On-road supervisor
UPS
12.2023 - 03.2025
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Central High School
Memphis, TNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
Soft wear experience
Timeline
On-road supervisor
UPS
12.2023 - 03.2025
Supervisor
UPS
08.2006 - 03.2025
High School Diploma -
Central High School
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