Demetrius Bryant
Field Service Technician II
Murfreesboro,TN
Summary
Dynamic Field Service Technician with a proven track record at CompuCom, excelling in troubleshooting and repair. Enhanced customer satisfaction through tailored solutions and proactive maintenance, reducing downtime significantly. Skilled in equipment installation and customer satisfaction, combining technical expertise with a positive attitude to deliver exceptional service and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician II
CompuCom
Nashville, TN
01.2024 - Current
- Managed on-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
PC/Mac Repair Technician
Compumax Computer Center
Murfreesboro, Tennessee
02.2020 - 01.2023
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Dismantled machines and equipment to remove defective parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Education
A+ , Network+ - PC Repair / Networking
TechSkills
Nashville, TN 05.2001 -
Skills
Troubleshooting and repair
Customer service
Technical analysis
Equipment Repair
Problem-solving
Field repairs
Valid Driver's license
Technical troubleshooting
Installation and maintenance
Customer training
Device installation
Positive attitude
Software configuration
Certification
A+, Network+
Timeline
Field Service Technician II
CompuCom
01.2024 - Current
PC/Mac Repair Technician
Compumax Computer Center
02.2020 - 01.2023
A+ , Network+ - PC Repair / Networking
TechSkills
05.2001 -