Demetrius Taylor
Memphis,TN
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
1
1
Language
Work History
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined 100 calls processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Human Resources Assistant
JSR Tech Consulting
04.2022 - 01.2023
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Helped employees register for benefits programs using online portals.
- Scheduled and coordinated over 30 interviews between hiring managers and potential candidates.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Facilitated open lines of communication between management and staff, fostering positive work environment.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Assistant Store Manager
Family Dollar
03.2021 - 01.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed over 50 customer calls per day.' or, Increased sales by 10%. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Restaurant Manager
Taco Bell
09.2019 - 01.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Increased sales by 15% and managed over 100 plus customers per day.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Interacted positively with customers while promoting hotel facilities and services.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Caregiver
The Homestead Assisted Living
03.2018 - 08.2019
- Evaluated team performance and care quality.
- Managed over 20 plus employees caring for over 60 plus residents.
- Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
- Ordered supplies according to budget limitations and expected use levels.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Helen Of Troy
07.2012 - 05.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Handled over 60 calls per shifts signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Oakhaven High School
Memphis, TN05.2012
Skills
- Accounting Ledger Management
- Administrative Management
- Team Direction
- Customer Retention Strategies
- Upbeat and Positive Personality
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Microsoft Excel
- Paperwork Processing
- Report Generation
- Call Management
- Product Knowledge
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - Current
Human Resources Assistant
JSR Tech Consulting
04.2022 - 01.2023
Assistant Store Manager
Family Dollar
03.2021 - 01.2022
Restaurant Manager
Taco Bell
09.2019 - 01.2021
Caregiver
The Homestead Assisted Living
03.2018 - 08.2019
Customer Service Representative
Helen Of Troy
07.2012 - 05.2017
High School Diploma -
Oakhaven High School
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work from home optionWork-life balancePaid time offFlexible work hoursPaid sick leaveCareer advancementHealthcare benefits401k matchCompany Culture4-day work weekSimilar Profiles
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