Demmetria Robinson
Memphis
Summary
Highly motivated Customer Service and Financial Support Specialist with over 5 years of experience in healthcare administration, financial counseling, and government accounts management. Skilled in remote work environments, handling high call volumes, and resolving complex financial or insurance-related issues with empathy and accuracy. Demonstrates strong communication, data entry, and problem-solving abilities, ensuring patient and client satisfaction through attentive service and compliance with federal and healthcare standards (HIPAA, EMTALA, IRS regulations).
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Healthcare customer service representative remote
AMN Healthcare
Coppell
10.2019 - 03.2025
- Assisted patients with inquiries regarding healthcare services and insurance coverage.
- Managed appointment scheduling using electronic health record systems efficiently.
- Provided information on treatment options and healthcare plans to clients.
Call Center Agent
Conduit Global
Memphis
09.2018 - 12.2019
- Assisted Medicaid and Medicare patients with ride scheduling, eligibility verification, and policy explanations; managed 20-45 calls/hour.
Accounts Management
IRS - Dept. of Treasury
Memphis
05.2017 - 11.2017
- Conducted phone interviews, managed tax inquiries, payment plans, and collections.
- Demonstrated independence, accountability, and adaptability in virtual work environments.
Education
Booker T Washington
Memphis, TNSkills
- Remote customer service & call center operations
- Financial counseling & insurance verification
- Claims processing & account resolution
- Data entry & records management (56-58 WPM)
- Conflict resolution & de-escalation
- CRM systems
- Microsoft Word
- Excel
- PowerPoint
- Time management & attention to detail
- HIPAA compliance & confidentiality
- Strong written and verbal communication
- Patient scheduling & client support
Timeline
Healthcare customer service representative remote
AMN Healthcare
10.2019 - 03.2025
Call Center Agent
Conduit Global
09.2018 - 12.2019
Accounts Management
IRS - Dept. of Treasury
05.2017 - 11.2017
Booker T Washington