Demonte Stoxstill
Mount Juliet
Summary
Dynamic professional with extensive experience at Southwest Airlines, excelling in team leadership and problem-solving. Proven track record in enhancing operational efficiency and fostering positive relationships. Skilled in time management and decision-making, consistently achieving departmental goals while maintaining a safe and organized environment. Dependable and hardworking, committed to delivering exceptional service. Special skill leveraging terrific team management and organizational skills.
Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Southwest Airlines
11.2021 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 500 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Manager
True Religion
10.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Security Officer
Allied Universal Security Services
08.2019 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Caregiver
Homefirst
05.2016 - 10.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Physical Education
Maplewood
Nashville, TN05-2016
Skills
- Problem-solving
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
- Speechwriting
- Engaging communications
- Team communications
- Hardworking
- Hardworking and reliable
- Hardworking and responsible
- Dependable and hardworking
Timeline
Ramp Agent
Southwest Airlines
11.2021 - Current
Manager
True Religion
10.2019 - 11.2021
Security Officer
Allied Universal Security Services
08.2019 - 11.2021
Caregiver
Homefirst
05.2016 - 10.2019
Physical Education
Maplewood
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