Summary
Overview
Work History
Education
Skills
Timeline
Generic
Denice Fritsch

Denice Fritsch

Clarksville

Summary

Dynamic and dedicated professional with extensive experience in customer service and retail sales. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and appointment scheduling, consistently maintaining a clean and organized environment to elevate the shopping experience and the office setting for medical work spaces.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Cumberland Farms
Crestview, FL
05.2022 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Greeted customers and provided outstanding customer service.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Medical Receptionist

Emerald Coast Pain Physicians
Mary Esther, FL
09.2022 - 10.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

(Unfortunately left due to having to move under certain circumstances)

Server

R-Place
Troy, MT
09.2018 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

GED -

Okaloosa Technical College
Fort Walton Beach, FL
02-2025

Skills

  • Teamwork
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Customer engagement
  • Cash handling
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • Payment collection
  • Reminder calls
  • Appointment management
  • Records management
  • Medical billing
  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Cleanliness standards

Timeline

Medical Receptionist

Emerald Coast Pain Physicians
09.2022 - 10.2022

Retail Sales Associate

Cumberland Farms
05.2022 - 05.2023

Server

R-Place
09.2018 - 11.2019

GED -

Okaloosa Technical College
Denice Fritsch
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