Denise Baskin
Arlington
Summary
Dynamic professional with over 10 years of experience in fleet management and delivery operations. Skilled in staff training, route optimization, and cross-functional collaboration, consistently achieving performance improvements and operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
On Road Supervisor
United Parcel Service, UPS
Dickson, TN , Nashville, TN, Columbia, TN
01.2015 - 08.2025
- Oversaw daily operations of delivery routes, ensuring timely and efficient service.
- Trained and mentored new drivers on safety protocols and operational procedures.
- Implemented process improvements to enhance delivery efficiency and reduce delays.
- Analyzed route performance data to optimize delivery schedules and minimize costs.
- Coordinated with cross-functional teams to address operational issues and improve service quality.
- Developed training materials for ongoing driver education focused on compliance and safety standards.
- Led initiatives to enhance fleet maintenance processes, improving vehicle reliability and performance.
- Conducted regular performance evaluations of team members, fostering skill development and accountability.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
- Supported the department''s recruitment efforts by helping to identify, interview, and onboard new employees.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
Intergrad Facilitator
United Parcel Services, UPS
McKinney, Tx
07.2019 - 11.2019
- Facilitated training sessions to enhance team performance and operational efficiency.
- Developed and implemented process improvements resulting in streamlined workflows.
- Coordinated cross-functional communication to align project goals and expectations.
- Mentored new employees on best practices and company protocols.
- Analyzed feedback to refine training materials and enhance participant engagement.
Part-Time Center Supervisor
United Parcel Service, UPS
Dickson, TN
10.2003 - 01.2015
- Oversaw daily operations to ensure efficient package processing and timely deliveries.
- Mentored and trained staff on safety protocols and operational best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated team schedules to optimize resource allocation and operational coverage.
- Facilitated communication between management and staff to align goals and expectations effectively.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
Education
Associate of Applied Science -
State Technical And Community College
Memphis, TN 04-1992
High School Diploma -
Craigmont HIgh School
Memphis, TN 05-1988
Skills
- Logistics coordination
- Route optimization
- Safety compliance
- Staff training and development
- Team leadership
- Time management mastery
- Strong communication skills
Certification
Haz Mat Certified
Languages
American Sign Languate
Native or Bilingual
Timeline
Intergrad Facilitator
United Parcel Services, UPS
07.2019 - 11.2019
On Road Supervisor
United Parcel Service, UPS
01.2015 - 08.2025
Part-Time Center Supervisor
United Parcel Service, UPS
10.2003 - 01.2015
Associate of Applied Science -
State Technical And Community College
High School Diploma -
Craigmont HIgh School