Denise Bonds
Rock Island
Summary
Dynamic National Certified Pharmacy Technician with extensive experience at Walmart Pharmacy, excelling in medication dispensing and patient consultations. Proven track record in optimizing workflows and enhancing customer satisfaction through exceptional service and attention to detail. Skilled in inventory management and insurance billing, fostering effective communication with healthcare professionals to improve patient outcomes.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Pharmacy
McMinnville, TN
09.2023 - Current
- Dispensed medications accurately while adhering to pharmacy protocols and safety standards.
- Provided exceptional customer service, addressing patient inquiries regarding prescriptions and medication usage.
- Maintained clean and organized work areas to comply with health regulations and enhance workflow efficiency.
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Managed inventory levels to ensure medication availability and minimize waste.
- Assisted pharmacists in patient consultations regarding medication usage and side effects.
- Performed quality checks on prescriptions to enhance accuracy and safety standards.
- Trained new pharmacy staff on operational procedures and customer service excellence.
- Implemented workflow improvements to increase efficiency in prescription processing times.
- Maintained organized records of patient profiles and medication histories for accurate dispensing.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Collaborated with healthcare professionals to ensure appropriate medication therapy management for patients.
- Increased patient adherence rates by offering medication counseling services and providing educational materials on drug interactions and side effects.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
- Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
- Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Improved pharmacy workflow efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Final Quality Inspector
Batesville Casket
Manchester, TN
09.2022 - 09.2023
- Inspected final products for quality defects and compliance with specifications.
- Documented inspection results and maintained accurate records of findings.
- Collaborated with production teams to address quality issues promptly.
- Utilized measuring tools and testing equipment to verify product integrity.
- Collaborated with production team members for better understanding of quality requirements and standards.
- Reduced waste and rework costs by detecting non-conforming products early in the production process.
National Certified Pharmacy Technician
Sullivan' Hometown Pharmacy
McMinnville, TN
03.2018 - 09.2022
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
- Ensured smooth daily operations by coordinating pharmacy technician schedules, delegating responsibilities effectively based on individual strengths and workload capacity.
- Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
- Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Reduced wait times at the pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
National Certified Pharmacy Technician
Caldwell's Drug Store
Smithville, TN
09.2017 - 03.2018
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Managed inventory levels to ensure medication availability and minimize waste.
- Assisted pharmacists in patient consultations regarding medication usage and side effects.
- Performed quality checks on prescriptions to enhance accuracy and safety standards.
- Implemented workflow improvements to increase efficiency in prescription processing times.
- Maintained organized records of patient profiles and medication histories for accurate dispensing.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
- Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Improved pharmacy workflow efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ensured smooth daily operations by coordinating pharmacy technician schedules, delegating responsibilities effectively based on individual strengths and workload capacity.
- Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
- Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Reduced wait times at the pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
National Certified Pharmacy Technician
Fred's Pharmacy
McMinnville, TN
07.2011 - 09.2017
- Trained new pharmacy staff on operational procedures and customer service excellence.
- Collaborated with healthcare professionals to ensure appropriate medication therapy management for patients.
- Increased patient adherence rates by offering medication counseling services and providing educational materials on drug interactions and side effects.
- Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
- Counted, measured, and compounded medications following standard procedures.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling or more than 270 dailyprescriptios in retail pharmacy environment.
- Processed and dispensed medications accurately in compliance with pharmacy regulations,
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Managed inventory levels to ensure medication availability and minimize waste.
- Assisted pharmacists in patient consultations regarding medication usage and side effects.
- Performed quality checks on prescriptions to enhance accuracy and safety standards.
- Implemented workflow improvements to increase efficiency in prescription processing times.
- Maintained organized records of patient profiles and medication histories for accurate dispensing.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
- Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Improved pharmacy workflow efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
National Certified Pharmacy Technician
Stewart's Pharmacy And Wellness Center
McMinnville, TN
11.2010 - 07.2011
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Reduced wait times at the pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
Education
Cpht Course Completion - Pharmacy Technician
Fortis College
Cookeville, TN12-2019
Skills
- Accurate data entry
- Strong focus on accuracy
- Strategic issue resolution
- Service excellence
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Aseptic techniques
- Inventory management
- Regulatory compliance
- HIPAA
- Updating medication histories
- Drug inventory control
- New hire onboarding
- Staff development
- Sterile technique
- Prescription management
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Record keeping
- Drug classification
- Billing and coding
- Quality assurance and control
- Refill requests
- Troubleshooting malfunctioning equipment
- Proper labeling
- FDA and HIPAA compliance
- Stocking medications
- Medication safety protocols
- Drug security
- Patient paperwork
- Proper labeling procedures
- Medication storage
- Pharmacy operations
- FDA compliance
- Point of sale systems proficiency
- Prescription labeling
- Insurance confirmation
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Answering customer questions
- Drug safety
- Supply restocking
- Drug inventory management
- Operations support
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Healthcare regulations
- Prescription filling
- Medication labels
- Medicare and medicaid process
- Medication therapy management
- Order verification
- FDA drug safety guidelines
- OTC recommendations
- Interpreting orders
- Verifying orders
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
09.2023 - Current
Final Quality Inspector
Batesville Casket
09.2022 - 09.2023
National Certified Pharmacy Technician
Sullivan' Hometown Pharmacy
03.2018 - 09.2022
National Certified Pharmacy Technician
Caldwell's Drug Store
09.2017 - 03.2018
National Certified Pharmacy Technician
Fred's Pharmacy
07.2011 - 09.2017
National Certified Pharmacy Technician
Stewart's Pharmacy And Wellness Center
11.2010 - 07.2011
Cpht Course Completion - Pharmacy Technician
Fortis College