Denise Delgado
Nashville
Summary
Energetic and personable professional with a strong background in customer-facing roles, known for exceptional communication skills, polished presentation, and the ability to build instant rapport. Thrives in fast-paced, people-driven environments while confidently representing brands with professionalism and enthusiasm. Highly motivated to grow in leadership, spokesperson, and public-facing roles, bringing a blend of charisma, adaptability, and ambition to every opportunity
Overview
6
6
years of professional experience
Work History
Trainer & Bartender
Gaylord Opryland Resort & Convention Center
03.2021 - 08.2025
- Provided each guest a genuine hospitality dining experience.
- Obtained full knowledge of menus, wines, and current promotions to properly pair food with wine.
- Retrieved orders from guests and efficiently serve beverages and food in a fast pace environment, while properly handling food and maintaining an organized/clean work area.
- Properly handled coupons, cash and processed card payments; managed and distributed cash to employees at the end of shift; counted cash drawers and reported to management.
- Trained new employees by educating, mentoring, advising and working closely with them on the floor.
Server
Olive Garden
12.2019 - 04.2021
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Train workers in proper operational procedures and functions and explain company policies.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
Customer Support Specialist
Data Search Inc.
11.2020 - 03.2021
- Confer with customers by telephone to provide information about products, collect payments, cancel accounts, or obtain details of complaints.
- Solicit sales of new or additional services or products.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma -
Johnson High School
San Antonio, TXStudied Investment management
La Universidad Santa Maria de la Antigua
Skills
- Bilingual: Spanish and English
- Software Proficiency: Microsoft Office
- Writing and Editing
- Data Entry
- Leadership
- Communication
- Problem-Solving
- Adaptability
- Time Management
- Customer Service
- New hire training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Trainer & Bartender
Gaylord Opryland Resort & Convention Center
03.2021 - 08.2025
Customer Support Specialist
Data Search Inc.
11.2020 - 03.2021
Server
Olive Garden
12.2019 - 04.2021
Studied Investment management
La Universidad Santa Maria de la Antigua
High School Diploma -
Johnson High School
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