Denise Macklin
Memphis
Summary
Detail-oriented professional with extensive experience in tax compliance and case management. Proven ability to analyze data, implement software solutions, and enhance customer relationships.
Overview
39
39
years of professional experience
Work History
Offer Specialist
Internal Revenue Service, IRS
Memphis
06.2001 - 09.2025
- Analyzed tax returns for compliance with federal regulations and guidelines.
- Reviewed taxpayer correspondence to ensure accurate information processing.
- Managed case files and tracked progress on ongoing investigations.
- Assisted in the implementation of new software systems for tax processing.
- Provided guidance to clients on tax-related inquiries and issues.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Researched and analyzed customer feedback to identify areas of improvement.
- Analyzed customer needs and recommended appropriate products or services.
- Performed quality assurance testing on newly developed software applications.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
Data Entry Clerk
Internal Revenue Service, IRS
Memphis
09.1986 - 06.2001
- Processed data entries efficiently in compliance with federal regulations.
- Maintained accurate records within IRS data management systems.
- Reviewed and verified tax documents for completeness and accuracy.
- Assisted team members in resolving data discrepancies promptly.
- Trained new hires on data entry procedures and IRS standards.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Reviewed existing information for accuracy and made necessary corrections.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Utilized specialized software applications related to the job role.
- Proofread and edited documents to correct errors.
- Maintained confidentiality of sensitive information.
- Identified, corrected, and reported data entry errors.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Translated written documentation and notes into emails and other types of correspondence.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Accounts Receivable/Accounts Payable Clerk
Malone & Hyde
Memphis
05.1986 - 12.1989
- Reconcile accounts payable and receivable to ensure financial accuracy.
- Processed payments to vendors via checks or electronic transfers.
- Process vendor invoices for timely payments and accurate record-keeping.
- Resolve invoice issues with vendors in a timely manner.
- Communicate with vendors regarding payment inquiries and discrepancies.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Handled high-volume invoice processing with minimal supervision.
- Prepare financial reports to support accounting team operations.
- Assist in month-end closings by providing necessary documentation and data.
- Support audit processes by providing requested financial information and documentation.
- Generated reports detailing accounts receivables status.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Education
High School Diploma -
Carver High School
Memphis, TN05-1986
Some College (No Degree) - Business Administration And Management
Memphis Area Vo-Tech
Memphis, TNSkills
- Customer relationship management
- Case management
- Tax compliance
- Software implementation
- Data analysis
- Quality assurance
Timeline
Offer Specialist
Internal Revenue Service, IRS
06.2001 - 09.2025
Data Entry Clerk
Internal Revenue Service, IRS
09.1986 - 06.2001
Accounts Receivable/Accounts Payable Clerk
Malone & Hyde
05.1986 - 12.1989
High School Diploma -
Carver High School
Some College (No Degree) - Business Administration And Management
Memphis Area Vo-Tech