Denise Northern
Oakdale
Summary
Motivated professional seeking a full-time position that provides opportunities for growth and professional challenge. Brings proven experience in customer service, administrative support, data entry, and scheduling, with a strong commitment to accuracy, efficiency, and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Tax Specialist
H & R Block
11.2024 - Current
- Prepared and filed individual tax returns using H & R Block software to ensure compliance with regulations.
- Assisted clients in understanding tax obligations and maximizing deductions through effective communication.
- Conducted thorough reviews of client financial documents to identify discrepancies and ensure accuracy.
- Maintained thorough and current understanding of applicable tax laws.
Captioner and Transcriptionist
REV.com
02.2019 - Current
- Transcribed audio files into accurate text captions using industry-standard software.
- Ensured timely delivery of captioning projects while maintaining high accuracy standards.
- Reviewed and edited captions for grammatical correctness and contextual relevance.
Receptionist
Dr. William Bennett
09.2015 - 05.2016
- Efficiently managed front-desk operations, including greeting patients and visitors, scheduling and managing appointments, and managing patient check-ins.
- Entered insurance information, collected co-pays, scheduled diagnostic tests, coordinated specialist referrals, and scanned documents into patient charts.
- Performed general administrative tasks to support daily office functions.
Receptionist
Watson, Roach, Batson, and Lauderback, PLC
- Greeted visitors and clients, managed incoming calls, and accurately recorded and relayed messages to appropriate staff
- Assisted administrative staff with clerical tasks, including typing, copying, and preparing documents for mailing
- During my last month, I was entrusted with preparing and mailing client invoices, ensuring timely and accurate billing.
Staffing Secretary
Baptist Health Care
01.1993 - 11.1995
- Calculated nursing staff requirements for each shift by analyzing patient census and acuity data, and assigned personnel accordingly to ensure optimal coverage
- Maintained confidential personnel files, manually processed employee timecards, distributed paychecks, and performed a variety of general office and administrative tasks
Education
Associate Of Science - Office Systems Technology
Pensacola State College
Pensacola, FL12-1992
Skills
- Tax preparation
- Data entry
- Customer and client relations
- Scheduling appointments
- Front desk operations
- Courteous and professional
- Punctual and reliable
- Payment processing
Timeline
Tax Specialist
H & R Block
11.2024 - Current
Captioner and Transcriptionist
REV.com
02.2019 - Current
Receptionist
Dr. William Bennett
09.2015 - 05.2016
Staffing Secretary
Baptist Health Care
01.1993 - 11.1995
Receptionist
Watson, Roach, Batson, and Lauderback, PLC
Associate Of Science - Office Systems Technology
Pensacola State College