Denise Wilkerson
Clarksville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Creekside Rehabilitation & Behavioral Health
05.2021 - 04.2023
- Managed patient care in long-term care environments.
Laundry Attendant
CRDN
09.2019 - 04.2020
- Handled various laundry processes efficiently.
- Ensure efficient completion of wash, dry and fold tasks.
- Inspected salvageable clothing and categorized separately.
- Ensured proper allocation of inventory to intended destinations.
Manager
McDonald's
09.2018 - 05.2019
- Conducted performance evaluations to identify areas for employee growth.
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Shift Manager
Arbys Restaurant
09.2016 - 03.2018
- Managed first position as a shift manager at Arby.
- Supervised staff to consistently meet required sales goals.
- Maintained accountability by monitoring cash flow and securing funds.
- Showcased exceptional skill in addressing customer needs.
- Honored responsibility by consistently keeping clean environment and monitoring food safety.
Busser/ Host
Macaroni Grill
08.2016 - 10.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Cook/Prep
Waffle House
02.2015 - 07.2016
- Delivered exceptional and visually appealing plate arrangements.
- Prepared meals to meet customers' satisfaction.
- Upheld high standards of cleanliness and hygiene for entire shift.
- Managed shift-specific sales data efficiently.
- Conducted data-driven analysis to address complex problems.
Line Worker
Lasko Products, Inc
04.2016 - 07.2016
- Assessed and quantified unusable components regularly.
CNA
Consolidated Medical Staffing
03.2023 - 05.2024
- Operated electronic health records system to update patient information accurately.
- Supported mobility exercises to enhance patient physical well-being.
- Employed infection control protocols to maintain sterile environment.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Monitored vital signs and reported significant changes to nursing staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cashier
McDonald's
08.2013 - 05.2014
- Processed customer orders while ensuring prompt service and satisfaction.
- Simplified daily activities efficiently.
Cashier and Drive Thru
Hardees
01.2014 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High school diploma - undefined
Tullahoma high school
Skills
- Sanitation
- Customer Satisfaction
- Leadership
- Cook
- Dependable
- Management
- Flexible
- Adaptive
- Reliable
- Trustworthy
- Passionate
- Strong minded
- Independent
- Laundry
- Nursing
- Culinary
- Team player
- Senior care
- Shift Supervisor
- Busser
- POS
- Customer service
- Meal preparation
- Team management
- Hospitality
Certification
- CNA
- Certified Nursing Assistant (CNA) December2021
- Food handler certificate
- ServeSafe
- CPR Certification
Additional Information
I am a fast learner, I'm self-motivated, dedicated, and hard-working. I like things to be done right, and at a reasonable time; I don't like working in a stressful environment. I can get along with anyone or everyone. Respect and communication are very important and appreciated; I treat others the way I want to be treated
Timeline
CNA
Consolidated Medical Staffing
03.2023 - 05.2024
CNA
Creekside Rehabilitation & Behavioral Health
05.2021 - 04.2023
Laundry Attendant
CRDN
09.2019 - 04.2020
Manager
McDonald's
09.2018 - 05.2019
Shift Manager
Arbys Restaurant
09.2016 - 03.2018
Busser/ Host
Macaroni Grill
08.2016 - 10.2016
Line Worker
Lasko Products, Inc
04.2016 - 07.2016
Cook/Prep
Waffle House
02.2015 - 07.2016
Cashier and Drive Thru
Hardees
01.2014 - 01.2014
Cashier
McDonald's
08.2013 - 05.2014
High school diploma - undefined
Tullahoma high school
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