Scharlesta Brockman

Performing all aspects of scheduling and coordinating outpatient scheduling (Proficient scheduling- Mental Health/Addiction, Ketamine, Esketamine, Homeless and Compensated Work Therapy) Running various reports (EARR, NO SHOW, RTC Order) Working with interdisciplinary team to coordinate Veteran's care Professional written and verbal Communication with ALL customers (Secure and Teams chat messaging, telephone and email) Verify and document patient systems for accuracy and helping to resolve any issues Maintaining compliance and risk mitigation through TMS (Talent Management System) Productive in time management, multitasking and detail oriented

Provided administrative support by maintaining accurate electronic health records and filing systems.

• Communicated with veterans regarding healthcare services, ensuring clarity and understanding of processes.
• Facilitated patient check-in procedures, enhancing overall patient experience through attentive service.
• Performing all aspects of scheduling and coordinating outpatient schedules (Proficient scheduling- Ambulatory Surgery, Urology, Dermatology, Neurosurgery and Provisions.
• Checking-In for Orthopedic and Cystoscopy Running various reports (EARR, NO SHOW, RTC Order)
• Working with interdisciplinary team to coordinate Veteran's care
• Professional written and verbal Communication with ALL customers (Secure and Teams chat messaging, telephone and email) Verify and document patient systems for accuracy and helping to resolve any issues
• Maintaining compliance and risk mitigation through TMS (Talent Management System) Productive in time management, multitasking and detail oriented

• Facilitated patient financial counseling to ensure understanding of insurance benefits and payment options.
• Collaborated with healthcare providers to resolve billing discrepancies and enhance patient experience.
• Streamlined financial assistance processes, improving access to care for underinsured patients.
• Educated patients on available financial resources, enhancing overall satisfaction with support services.
• Negotiated payment plans with patients, ensuring compliance with policies and procedures.
• Customer Service-Answering phones-Effective communication with Physicians and their staff
• Secured payment for chemotherapy drugs. (Insurance verification, referrals and Pre-Authorizations)
• Completed charity applications, income evaluations, drug assistant programs, and income evaluations to support patients
• Managed Patient Accounts-Educating Patients on financial obligations regarding insurance claims and handling insurance denials.

• Coordinated precertification processes for diverse oncology services, ensuring timely approvals and patient access to care.
• Collaborated with healthcare providers and insurance companies to resolve complex precertification inquiries efficiently.
• Maintained accurate documentation within electronic health record systems, enhancing data integrity and accessibility.
• ICD-9/10 coding to secure precertification of chemotherapy medications, Insurance denials
• Assisted with conducting quality assurance activities to uphold service standards

• Customer Service: Scheduling ALL appointments-Chemotherapy infusions and ALL referrals (any appointment in and out of facility)
• Effective Communication with Physicians, staff and Patients
• Maintained compliant records while obtaining prior authorizations and handling patient intake.
• Resolved insurance denials

• Reviewed and analyzed denied claims to identify trends and root causes.
• Collaborated with healthcare providers to obtain necessary documentation for appeal processes.
• Managed insurance communications and claims processing to ensure timely payment
• Educated Patients on their financial obligations related to insurance claims.