Dennis Wayne Williams Jr.
Nashville
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
12
12
years of professional experience
Work History
Level 2 Customer Support Account Manager
CUMMINS INC.
07.2017 - Current
- Company Overview: Cummins is an American Fortune 500 company that manufactures, and distributes engines, filtration, and Power Generation products
- Monitoring orders placed by all National and SmartEquip Dealers via ACS order reports to assure they are shipped in a timely manner
- Report Analyzation
- Participated in GOMS system testing to assure new updates to software did not lead to any system errors, and confirm the systems order flow is operating properly across the middleware
- Lessonly training content creation
- Train new employees on policies, system processes, as well as their daily tasks
- Cummins is an American Fortune 500 company that manufactures, and distributes engines, filtration, and Power Generation products
Sales Associate/Intern
Walt Disney World
08.2016 - 05.2017
- Company Overview: Walt Disney World is theme park/resort that specializes in making dreams come true
- Interacting with guests in a professional manner
- Making sure that the on stage area is stocked and show ready
- Staying in costume and being show ready
- Operating cash register
- Walt Disney World is theme park/resort that specializes in making dreams come true
Backroom/Freight Manager
The Buckle
03.2013 - 08.2016
- Company Overview: The Buckle is a retail store, specializing in Denim, and other branded clothing
- Unboxed and processed new merchandise shipments
- Prepared merchandise to be show ready
- Shipped inventory from store to store based on demand
- Trained new employees on policies and procedures
- The Buckle is a retail store, specializing in Denim, and other branded clothing
Education
Bachelors - Human Environmental Science
The University of Alabama
Tuscaloosa, AL05.2018
Associates Degree - General Studies
Shelton State
Tuscaloosa, AL01.2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Account oversight
- Issue resolution
- Team Training
- Project management
- Data analytics
- Order flow expertise
Certifications And Awards
- Most outstanding Career Tech Student in the field of Computers, Lincoln High School, 2009
- Certified as Personal Trainer, Shelton State Personal Training Certification Program, 2013
- Quarterly Award Recipient, Walt Disney World, 2016
Timeline
Level 2 Customer Support Account Manager
CUMMINS INC.
07.2017 - Current
Sales Associate/Intern
Walt Disney World
08.2016 - 05.2017
Backroom/Freight Manager
The Buckle
03.2013 - 08.2016
Associates Degree - General Studies
Shelton State
Bachelors - Human Environmental Science
The University of Alabama
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