DENSIL C
Chennai
Summary
Accomplished and goal-driven operational specialist with 3 years of professional experience in strengthening compliance, improving process, elevating quality output and client satisfaction. Thrives in directing large scale operational team as per agreed TAT and SOP. Looking to advance my career with the knowledge base of Finance operation would bring new perspective to the management.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Partner Operations Executive
Zoho
09.2023 - 12.2023
- Coordinated with partners to provide high service delivery and maximize customer satisfaction
- Correspond with partners regarding billing questions, program rates and programming information
- Answers partner's queries regarding invoices and payments.
- Responded to partner inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lead Customer Service Specialist
Computer Age Management Services
10.2020 - 09.2023
- Led and mentored 40 executives to adhere with service level requirements
- Planning, coordinating and controlling the daily operations of the organization
- Demonstrated strong analytical ability through the review and analysis of daily, weekly and monthly performance, production and statistics report.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
- Organized weekly team meetings to discuss progress towards targets, address challenges faced by the team, and celebrate successes together.
- Collaborated with cross-functional teams to enhance overall operations efficiency and effectiveness.
- Met client call guidelines for service levels, handle time and productivity.
- Resolved problems, improved operations and provided exceptional service.
Education
M.com (General), Post Graduation - General Studies
LOYOLA COLLEGE
Chennai, India05.2020
B.com (General), Under Graduation - General Studies
LOYOLA COLLEGE
Chennai, India05.2018
Skills
- Complaint Handling
- Customer Service
- Team Member Training
- Service Level Management
- Workflow Planning
- Process Improvement
- Operational Standards Development
- Mutual Fund expertise
- Problem-Solving
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
Certification
NISM-Series-II-B: Registrar to an Issue and Share Transfer Agents (Mutual Fund Certification Examination)
Languages
TAMIL
ENGLISH
Timeline
Partner Operations Executive
Zoho
09.2023 - 12.2023
Lead Customer Service Specialist
Computer Age Management Services
10.2020 - 09.2023
M.com (General), Post Graduation - General Studies
LOYOLA COLLEGE
B.com (General), Under Graduation - General Studies
LOYOLA COLLEGE
Hobbies and Interests
- SWING TRADER
- BIKE RIDER
- GAMER
- CRICKET
Projects
1. Created process change request (CR) funded by SBI MUTUAL FUND and successfully implemented in live transaction software (IT.NET).
2. Drafted simplified communication letter for rejected nominee transaction which is now circulated all over Indian SBI mutual fund investors.
Hobbies and Interests
- SWING TRADER
- BIKE RIDER
- GAMER
- CRICKET
Projects
Created process change request (CR) funded by SBI MUTUAL FUND and successfully implemented in live transaction software (IT.NET) Drafted simplified communication letter for rejected nominee transaction which is now circulated all over Indian SBI mutual fund investors
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