Deonna Fields

General Manager

Wendys Restaurant

01.2021 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed operations at Wendy's for 24 years, demonstrating exceptional reliability and punctuality.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Raised property accuracy and accountability by creating new automated tracking method.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

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General Manager

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